Customer Service: 1(800)323-8000

Privacy and Security

FAQ's

Delivery and Returns

 

Standard Delivery
Our Standard Delivery method is United States Postal Service. For most in-stock items delivered via Standard Delivery within the contiguous United States you should expect to receive your order within 7-10 business days of placing your order, depending on your delivery area. Orders shipped outside the contiguous United States may take up to 60 days to be received via Standard Delivery. Some items are shipped directly from the manufacturer (these items are noted on the product page) and may take up to 6-8 weeks for delivery.

Orders shipped outside the contiguous United States may take up to 60 days to be received via Standard Delivery. Some items are shipped directly from the manufacturer (these items are noted on the product page) and may take up to 6-8 weeks for delivery. Please allow additional time for monogrammed items. Include your daytime phone number and a street address when ordering. If we need to ship your order in parts, delivery will be charged on a pro-rated basis.

 

Please note a signature is required for orders over $500.

Please contact Customer Service at 1-800-285-3696 for delivery charges to Alaska, Hawaii, Puerto Rico, and U.S. Territories. Items with heavyweight charges are not available outside the 48 contiguous states.

Rush Delivery
If you would like to receive your order more quickly, rush options (available within the contiguous U.S. only) are offered. We guarantee these deliveries or we pay for them ourselves!

  Express Delivery for an additional $8.00. Orders of in-stock items will be received in 3-5 business days.
  2nd Day Delivery for an additional $15.00. Orders of in-stock items will be received in 2 business days.
  Overnight Delivery for an additional $25.00. Orders of in-stock items will be received next business day.
Orders for all rush delivery methods must be placed by 11:00 AM Eastern time for that day’s processing. Delivery time does not include weekend days and holidays. (Sorry, rush delivery not available on featherbeds and other bulk items.)

Standard and rush delivery charges within the contiguous 48 states:

    ORDER
    VALUE
    DELIVERY
    CHARGE
    $0.01 - $25.00 $5.95
    $25.01 - $50.00 $7.95
    $50.01 - $75.00 $12.95
    $75.01 - $100.00 $14.95
    $100.01 - $150.00 $16.95
    $150.01 - $200.00 $18.95
    $200.01 - $250.00 $20.95
    $250.01 - $400.00 $22.95
    $400.01 and over 8%
    RUSH
    DELIVERY CHARGES
    Overnight
    (next business day)
    Add $25.00
    2nd Day
    (2 business days)
    Add $15.00
    Express
    (3-5business days)
    Add $8.00
    Alaska, Hawaii
    and Puerto Rico
    Please Call
    International Please Call
    Customer Service: 1-800-289-8508
    TAX
    RATE
    NJ 7% of "Total"
    PA 6% of "Total"
    WI* 5% of "Total"
    VA 5% of "Total"
    ME 5% of "Total"
    NC* 4.75% of "Total"
    *Plus applicable country and/or
    stadium tax of TOTAL.

RETURNS

Our "REST -EASY" Guarantee
If, for any reason, you're not satisfied with a purchase, we will gladly offer you an exchange, refund or merchandise credit within 90 days of receipt (excluding delivery and service charges). After 90 days, no return will be accepted, with the exception of Lifetime Guarantee. All of The Company Store® product are made to the highest quality standards.

Please send to the address specified on your packing slip. If you do not have a packing slip, please return to:
The Company Store
ATTN RETURNS
3379 Joseph Martin Highway
Martinsville VA 24112

Note: Depending on the method you use to return your package, please allow up to 14 calendar days from the day you returned your package for your return to be processed and your account credited.

White Glove Service
White Glove Service is available only for the large and certain items. White Glove Service is not available outside the 48 contiguous states. Please call our Customer Service representatives at 1-800-289-8508 for detailed delivery information.

Heavyweight Items
Some furniture and other large items are shipped directly from the manufacturer. Please allow 12 weeks for delivery. For these and other heavyweight items, additional delivery charges are listed with the product in the catalog, or on the product's page on our website. Items with heavyweight charges are not available outside the 48 contiguous states. Please call our Customer Service representatives at 1-800-289-8508 for detailed delivery information.

International Shipping

Please call customer service at 1-800-289-8508 for information on shipping abroad. All catalog prices and delivery rates are quoted in U.S. funds and do not include applicable duty, customs charges or taxes which are paid by the customer. When shipping abroad, we must have the recipient's telephone number with the order. All applicable duty, customs charges and taxes are paid by the recipient.


Custom Upholstery Return Policy
Because of their custom nature, headboards, complete beds, slipcovers, benches and settees cannot be returned unless received damaged or defective. To ensure you are choosing the right fabric, we recommend you order swatch materials before placing your order.