Returns

I do not have my packing slip or shipping label; is there anywhere else I can find my tracking number?

Threw away your packing slip and box? Don’t lose any sleep over it, you can also locate your UPS tracking number:

1. In your shipping confirmation email from CustServ@TheCompanyStore.com

2. If you are opted into UPS emails, your tracking number can be found in the shipping email from “UPS My Choice” (mcinfo@ups.com).

Returning a gift and don’t want anyone to know?

How and when will I receive my refund?

Refunds are returned to the original method of payment, minus a $2.95 per item returns processing fee. The refunded amount will appear within 3-5 business days after your package is received in our returns department.

Where can I drop off my package to be returned?

Your return package can be dropped off at any UPS drop off location, nationwide. To find a UPS drop-off location, click here.

Do I have to create an account with UPS to create a return?

No, an account with UPS is not required to complete a return, but if you do create one, you will be able to track your UPS shipments and easily complete returns to The Company Store in the future.

How does the UPS app work?

When you want to return a package from The Company Store on UPS’ mobile app, simply click “Return My Package” to initiate a return. From there, you have the option to (1) print the label (2) email the label, or (3) get a mobile code that can be used at any The UPS Store location.

Am I required to return my order through UPS?

What if I want to exchange my order?

Unfortunately, we are not able to accept exchanges at this time, but you are welcome to return your item and repurchase what you would like. The comfort experts on our Customer Care team are happy to help you find other options. Contact them at 1-800-323-8000 or email us at CustServ@TheCompanyStore.com.

What products are part of the Lifetime Guarantee program?

We will honor exchanges beyond 90 days for our Lifetime Guarantee products. To determine if your product qualifies for Lifetime Guarantee, look for this logo or click here.

Can I return a custom order?

Custom items are made to order specifically for you and may not be cancelled or returned. Custom orders include items with a monogram and all upholstered furniture: headboards, complete beds, slipcovers, benches, chairs, stools, and settees which cannot be returned unless received damaged or defective. To ensure you are choosing the right fabric, we recommend you order swatch materials before placing your order. Please call our Customer Care team at 1-800-323-8000 or email us at CustServ@TheCompanyStore.com

Shipping to Canada

For orders to Canada, we currently ship with DHL Express. For your convenience, the shipping fees provided include all applicable fees, duties, and taxes so that there are no additional payments upon delivery. Since the shipping fees are calculated based on a number of factors (including, without limitation, the desired shipping method and speed, the contents of and number of items in your order, the weight of the items in your order and the location to which the order is shipping), shipping charges can only be provided once you begin the checkout process. Shipments are subject to customs clearance procedures which can cause delays beyond original delivery time. Any customs delays are out of our control. DHL Express (Duty & Tax Pre-Paid) Delivery usually within 7-10 business days. Package is traceable and your shipping confirmation will include tracking information. DHL Express will do the final delivery. DHL does not ship to PO, FPO or APO box addresses Max order limit to Canada is $4,500 USD

Furniture & Rug Returns

We hope you are thrilled with your purchase. Furniture and rugs are shipped directly from the manufacturer. Please allow 4-6 weeks for delivery. If you're not completely satisfied with your purchase, we’ll gladly offer you an exchange or refund for undamaged items. You must contact us within 7 days of your delivery to arrange a return. The item must be returned within 30 days from receipt of product. A restocking fee will apply to furniture and rugs at 15% of the purchase price. Shipping and handling fees are non-refundable. Return shipping and return pick up fees are the customer’s responsibility and nonrefundable. Furniture and rugs are not available outside the 48 contiguous states. We are here to help, please call our Customer Care team at 1-800-289-8508 or email us, custserv@TheCompanyStore.com.

Furniture Delivery

We offer truck delivery for oversized furniture that exceeds parcel carrier shipping weight limits; this includes our premium in home delivery service for a fee. For added convenience, the carrier will deliver to your room of choice (within two flights of stairs) and remove all packing material. Assembly service is not included. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.

We ask that you inspect your delivery upon its arrival to ensure there are no damages and provide a signature upon receipt. Contact our Customer Care team at 1-800-289-8508 or email us, custserv@TheCompanyStore.com, we are here to help. Truck delivery is available in the 48 contiguous states.

Arranging delivery is by appointment Monday-Friday and Saturday as needed. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).

I still have questions. Is there someone at The Company Store that I can speak with directly?