Returns
How It Works
Enter your order number and billing zip code above, then click “Return Items/View Status”.
Select the items you want to return and the reason for the return.
Print your Shipping Label or download your mobile/QR code, pack the items, and drop your package at a convenient UPS location.
Receive your refund, minus a shipping fee of $4.50 per item.
Frequently Asked Questions
Purchases may be returned in 4 easy steps:
Visit thecompanystore.com/returns and enter your order number and billing zip code, then click “Return Items/View Status”.
Select the items you want to return and the reason for the return.
Print your Shipping Label or download your mobile/QR code, pack the items, and drop your package at a convenient UPS location.
Receive your refund, minus a shipping fee of $4.50 per item.
All our products are made to the highest quality standards, and we stand behind them with our 30-day Rest Easy Guarantee. Your comfort, our promise. Wash it, sleep on it, enjoy and have fun with it, just don’t damage it. If your ultimate comfort hasn’t been achieved, return it! It’s that easy.
Please note that we are not able to accept returns of monogrammed items, clearance items (prices ending in $0.97), delivery and service charges, and Gift Cards.
Yes. You can return one item from an order and then come back and request an additional return from the same order, if it is within the 30-day return window. It is best to return items in as few packages as possible. Provided the products are from the same order, we encourage you to send all returns in one box. Please note, a shipping fee of $4.50 per item will be deducted from your refund.
There is no need to do anything. You can ignore the email reminding you to drop off your return, and just enjoy your purchase.
Your shipping label and mobile/QR code are attached to your Return Confirmation email. If you cannot locate the email in your inbox or spam folder, please contact our customer care team: Via chat (click the chat button on the bottom right hand of the page), email at custserv@thecompanystore.com, call 1-800-323-8000, or follow our step-by-step Return Instructions.
Your return package can be dropped off at any UPS drop off location, nationwide. Find a UPS drop-off location.
We will replace items beyond 30 days if the product is part of the Lifetime Guarantee program. To determine if your product qualifies for Lifetime Guarantee, look for this logo 
or click here.
Custom items are made to order specifically for you and may not be canceled or returned. Custom orders include items with a monogram and all upholstered furniture: headboards, complete beds, slipcovers, benches, chairs, stools, and settees which cannot be returned unless received damaged or defective. To ensure you are choosing the right fabric, we recommend you order swatch materials before placing your order. Please call our Customer Service representatives at 1-800-323-8000 or email us at custserv@thecompanystore.com.
We’ve all been there, and we’ve got your back. Our Customer Care team will keep your secret and even help you find something that’s more your style. Contact them at 1-800-323-8000 or email us at custserv@thecompanystore.com.
Refunds are returned to the original method of payment, minus a $4.50 per item returns processing fee.
The refunded amount will appear back in the original method of payment in approximately 3-5 business days from when your package is received.
Original shipping fees are non-refundable. In addition, a return shipping fee of $4.50 per item is deducted from your refund, so your refund will be slightly less than what you paid.
We offer a 100-day trial for your mattress. Because mattresses require some time to adjust, we will not accept mattress returns within 30 days of delivery. If at the end of the 30 days and within the 100-day period, you are not satisfied with the mattress, please contact our Customer Care team at custserv@thecompanystore.com or 1-800-323-8000 for assistance.
Furniture and rugs are shipped directly from the manufacturer. Please note, made to order furniture and rugs are not eligible for returns. For eligible items, if you’re not completely satisfied with your purchase, we’ll gladly offer you a refund for undamaged items. You must contact us within 7 days of your delivery to arrange a return. The item must be returned within 30 days from receipt of product. A restocking fee will apply to furniture at 25% of the purchase price. Shipping and handling fees are non-refundable. Return shipping and return pick up fees are the customer’s responsibility and nonrefundable We are here to help, please call our Customer Service representatives at 1-800-323-8000 or email us at custserv@thecompanystore.com.
Unfortunately, we are not able to accept exchanges at this time, but you are welcome to return your item and repurchase what you would like. The comfort experts on our Customer Care team are happy to help you find other options. Contact them at 1-800-323-8000 or email us at custserv@thecompanystore.com.
For any questions, please contact The Company Store’s Customer Care team 6 days a week:
Chat: Simply click the chat button on the bottom right hand of the home page to connect to a Customer Care expert.
Email: custserv@thecompanystore.com
Call: 1-800-323-8000 (Monday-Friday: 8 am – 10 pm EST; Saturday: 9:30am-6pm EST; Sunday: Closed)
If an item is returned outside the 30-day window or is not in compliance with the policy above, The Company Store reserves the right to refuse the refund.
