Shipping & Delays

What is your standard shipping policy?
The Company Store is pleased to offer free ground shipping on orders of $50 or more to our customers every day within the 48 contiguous states (from east coast to west coast and everywhere in between)! We strive to ship in-stock items within 1-2 business days via UPS. For deliveries to PO Boxes, Alaska, Hawaii, and US Territories a $20 shipping fee applies. Free shipping is not available for some furniture, drop ship items shipped directly from the manufacturer or other large items, which require special handling and care due to their size and weight.

Are you experiencing delays due to COVID-19?
The COVID-19 pandemic has strained virtually every industry, impacting every step of the global supply chain from vendors to fulfillment. The safety and health of our customers and employees is our top priority, as is the case with our distribution and delivery partners. This abundance of caution and care may contribute to distribution delays, but rest assured we are working hard to deliver your order as fast and as safely as possible. We appreciate your patience as we navigate this uncharted territory. Click here for additional information.

How will I know when my order has shipped?
For in-stock items, you should receive a shipping confirmation email with tracking information within 1-2 business days of placing your order.

How do I track my package?
Thanks to our exclusive relationship with our trusted shipping partner UPS, you can track your package 24 hours a day on UPS.com using your tracking number.

To receive real-time notifications from UPS or manage the delivery of your package, sign up for My UPS Choice by clicking here.

What is my UPS Tracking number and where can I find it?
Your UPS Package Tracking number is 18 characters including both numbers and letters. It can be found:

• In your Shipment Confirmation email from CustServ@TheCompanyStore.com
• If you are opted into UPS emails, it can be found in the shipping email from “UPS My Choice” (mcinfo@ups.com)

Where does The Company Store ship?
The Company Store ships to all 50 states (including Alaska and Hawaii) as well as PO Boxes, US Virgin Islands, Puerto Rico, and military bases/APO/FPO addresses. A $20 shipping fee will be applied to orders outside the contiguous US. Items with heavyweight charges are not available to be shipped outside the contiguous US.

Do you ship to Canada?
Unfortunately we do not ship to Canada at this time.

Why do some items take longer to ship?
Some items are shipped directly from our trusted manufacturers (which is noted on the product page) and may take up to 6-8 weeks for delivery. These items include, but are not limited to furniture, rugs, and custom orders.

Do you offer Rush Delivery?
Rush delivery options are available within the contiguous U.S., Alaska, Hawaii, and Puerto Rico. We guarantee timely delivery, or we pay for the additional shipping charges ourselves.

2nd Day Delivery (2 business days): $20.00 Overnight Delivery (next business day): $30.00

Rush delivery orders must be placed by 10:00 AM ET and the item must be in-stock to ship the same business day. All orders placed after 10 AM ET on a Friday, a weekend, or holiday will ship the following business day. Similar to our standard shipping, an additional $20 shipping fee will be applied to orders outside the contiguous US. We do not offer rush delivery on heavyweight items or items shipped directly from the manufacturer.

Delivery guarantee will not apply to events out of our control or impacting the carriers’ ability to deliver, such as severe weather. Do you offer monogramming? How long does it take to ship personalized items? Yes! We want you to love the look and feel of your custom order—please allow an additional 5-7 business days for your order to be personalized. You are welcome to select an expedited shipping method, but this will not increase the speed at which your items are monogrammed. If there are multiple items in your order, they will all ship together when the personalization is complete.

BACKORDERS

Part of my order is on backorder, when will it ship?
Occasionally, a product is more popular than we anticipate and sells out. You will be notified of a restock date at the time of your order. We want you to start enjoying your product as soon as possible and will ship your order as soon as it becomes available. If your order is sent in multiple shipments, your credit card will be charged separately for each shipment, including prorated shipping charges, if applicable.

Why does the estimated delivery date on my backordered item keep changing?
Unfortunately, the impacts of the global pandemic are far reaching and unpredictable, hitting the shipping and logistics industry particularly hard. We are working closely with our distribution and delivery partners to get backordered items back in stock. As we receive status changes from our vendors, we will update our expected shipping time for the product. We want you to have the latest and best information on when you can expect to receive your item(s).

Why wasn’t I notified of the change in shipment date for my backordered item(s)?
We apologize for not notifying you of the change, this is definitely not the experience we want for our customers. We are currently testing a new notification system and hope to implement it by the end of the month. The new system will alert you via email to any future backorder updates. We apologize for any inconvenience and appreciate your patience.

When I placed my order, the item was in stock, but now it’s not. What happened?
We update our inventory status online several times a day. However, some popular items can sell out very quickly. If the inventory status was updated just before the item sold out, it could appear to still be in stock for a short period of time. We sincerely apologize for any inconvenience. For help in selecting an alternative item or for backorder updates, please contact our Customer Care team at custserv@TheCompanyStore.com or 1-800-323-8000.