Frequently Asked Questions

Orders


Orders are processed the same day they are received or on the next business day if the order is placed on a weekend or holiday, and typically ship within 1-2 business days via UPS. You will receive an email confirmation of your order and can use our Order Tracking page to check the status of your order. Please note, your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Delivery fees and taxes, if applicable, are charged on a pro-rated basis as items are shipped.


The Company Store offers Promotion Codes for product discounts from time to time. To use your Promotion Code, after adding the items you wish to purchase to your shopping cart, enter the promotion code in the “Promotion Code” field and hit apply. There is a secondary option to add the promotion code during the one-page checkout process as well.

promo code offer example

Find out more details on current promotions. If you have any additional questions pertaining to Promotion Codes or need further assistance in placing your order, please feel free to call Customer Service at 1-800-323-8000.

Important Restrictions:

  • Check the disclaimer with the Promotion Code for any applicable terms and conditions
  • Promotions are subject to change at any time
  • Promotion Codes are not transferable
  • Promotion Codes may only be used once and only one code can be used per order
  • No cash or credit back
  • Promotion Code must be submitted at time of order
  • Expired codes are not valid
  • Tax and delivery are not included in calculating minimum purchase requirement
  • Promotion Codes are not valid on previous purchases

The Company Store reserves the right to reject orders that use a Promotion Code that was obtained from a bulletin board or other Internet site. The Company Store also reserves the right to reject orders that use a Promotion Code that is in violation of any restriction listed above. If our system does not accept your Promotion Code and you believe you hold a valid code, please call us at 1-800-323-8000.


There are two easy ways to check your order.

Option 1: Log in to your account to check your order

  • Visit thecompanystore.com and select “Sign In” from the top navigation bar. Sign In.
  • Enter your registered email address and password and click Sign In.
  • Under Orders, select your order number.
  • On the Order Details page, find your Tracking Number and click on it, which will take you to UPS where you can see the estimated delivery date and package travel history.

Option 2: Track with order number and zip code

  • Click Track Your Order in the footer at the bottom of the home page.
  • Enter your order number and billing zip code. (Phone orders will have the letter H followed by 8 digits, while online orders are 8 digits only.) Click Track Order.
  • On the Order Details page, find your Tracking Number and click on it, which will take you to UPS where you can see the estimated delivery date and package travel history.

If you still have questions about your order, call us at 1-800-323-8000 or email us at custserv@thecompanystore.com. Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.


Pending Fulfillment – We received the order, and it will be processed based on the selected shipping time. Orders received by 11 AM Eastern Time are processed that day. Orders placed Saturday or Sunday are processed the next business day.

Pending Fulfillment – At least one item in the order has shipped.

Fulfilled – All items in an order have shipped, excluding any canceled items. Occasionally a customer may choose to cancel an item in their order, or it may be canceled due to a stock issue that is out of our control. In this case, your credit card is only charged for the items that shipped.

Canceled – The entire order has been canceled.


When ordering online, you can request to receive an order confirmation via email. Just click on the appropriate box on the payment information page, make sure your email address is correct, and you will receive an email confirming your order after you click on “purchase”. Additionally, you will be given your order number on the order confirmation page after you submit your order. Be sure to jot this number down and keep it handy in case you have questions about your order.


To change or cancel your order call us at 1-800-323-8000 or email us at custserv@thecompanystore.com. Please include your name, address, and order number and the item you wish to cancel. We will do our best to cancel the order before it ships. If the item has shipped, simply return the item and we will credit your account.


If we have not yet processed the item(s), we may be able to make a correction depending on the status of your order. For fastest service, call us at 1-800-323-8000. Because this is a custom service, we cannot accept returns on personalized items once they have been completed.


The Company Store offers free ground shipping on orders of $75 or more to our customers within the 48 contiguous states. For orders under $75, there is a standard shipping cost of $7.99. In-stock items will ship within 1-2 business days via UPS. For deliveries to Alaska, Hawaii, and US Territories a $30 shipping fee applies. Free shipping is not available for some furniture, items shipped directly from the manufacturer, or other large items, which require special handling and care due to their size and weight.

Rush delivery options are also available for an additional fee, but not applicable to PO boxes. If your order is under our free shipping threshold of $75, the standard shipping fee of $7.99 applies in addition to the rush shipping charge.

  • 2nd Day Delivery (2 business days): $22
  • Overnight Delivery (next business day): $32

*Holiday shipping cutoffs may impact the above.


We are happy to ship items to more than one address, but unfortunately, we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you can enter separate orders online or call us at 1-800-323-8000. We regret any inconvenience and promise to make this easier in the future—stay tuned!


For most in-stock items delivered within the contiguous United States, expect to receive your order within 7 business days, depending on your delivery area. Orders for rush delivery are shipped the same day if received by 11 AM Eastern Time. Some items are shipped directly from the manufacturer (these items are noted on the product page) and may take up to 6 weeks for delivery. Please allow additional time for personalized items.


There are two easy ways to check your order.

Option 1: Log in to your account to check your order

  • Visit thecompanystore.com and select “Sign In” from the top navigation bar. Sign In.
  • Enter your registered email address and password and click Sign In.
  • Under Orders, select your order number.
  • On the Order Details page, find your Tracking Number and click on it, which will take you to UPS where you can see the estimated delivery date and package travel history.

Option 2: Track with order number and zip code

  • Click Track Your Order in the footer at the bottom of the home page.
  • Enter your order number and billing zip code. (Phone orders will have the letter H followed by 8 digits, while online orders are 8 digits only.) Click Track Order.
  • On the Order Details page, find your Tracking Number and click on it, which will take you to UPS where you can see the estimated delivery date and package travel history.

If you still have questions about your order, call us at 1-800-323-8000 or email us at custserv@thecompanystore.com. Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.


As long as you used your registered email, your phone order will show up in your Order History online.


To send items to multiple addresses you will have to place multiple orders. Please double check that the shipping and billing addresses are correct before placing your orders.


Online orders and phone orders store different information on the Order History page due to security issues. Orders placed by phone will not display Shipping Address, Billing Address, Shipping Method, Payment Method, Customer Service Notes, or Gift Messages. Please refer to your order confirmation email to verify this information.


It may be that you placed your order as a guest, rather than logging into your account. In this case, the order is not associated with a registered account, but you can still check the status of your online order by using the Order Tracker.


Payment


Whether you’re ordering online or by phone you can pay with Visa, MasterCard, Discover Network or American Express. We also accept payment via Apple Pay and PayPal for orders placed online.


The Company Store offers Promotion Codes for product discounts from time to time. To use your Promotion Code, after adding the items you wish to purchase to your shopping cart, enter the promotion code in the “Promotion Code” field and hit apply. There is a secondary option to add the promotion code during the one-page checkout process as well.

promo code offer example

Find out more details on current promotions. If you have any additional questions pertaining to Promotion Codes or need further assistance in placing your order, please feel free to call Customer Service at 1-800-323-8000.

Important Restrictions:

  • Check the disclaimer with the Promotion Code for any applicable terms and conditions
  • Promotions are subject to change at any time
  • Promotion Codes are not transferable
  • Promotion Codes may only be used once and only one code can be used per order
  • No cash or credit back
  • Promotion Code must be submitted at time of order
  • Expired codes are not valid
  • Tax and delivery are not included in calculating minimum purchase requirement
  • Promotion Codes are not valid on previous purchases

The Company Store reserves the right to reject orders that use a Promotion Code that was obtained from a bulletin board or other Internet site. The Company Store also reserves the right to reject orders that use a Promotion Code that is in violation of any restriction listed above. If our system does not accept your Promotion Code and you believe you hold a valid code, please call us at 1-800-323-8000.


Your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Shipping fees, as well as taxes, if applicable, are charged on a pro-rated basis as items are shipped.


No.


Shipping


The Company Store is pleased to offer free ground shipping on orders of $75 or more to our customers every day within the 48 contiguous states (from east coast to west coast and everywhere in between)! For orders under $75, there is a standard shipping cost of $7.99. We strive to ship in-stock items within 1-2 business days via UPS. For deliveries to Alaska, Hawaii, and US Territories a $30 shipping fee applies. Free shipping is not available for some furniture, items shipped directly from the manufacturer or other large items, which require special handling and care due to their size and weight.


The current global supply chain challenges have impacted virtually every industry, and we are no different. Our team works tirelessly to find solutions and deliver our products efficiently, while still making the safety and health of our customers and employees our top priority, as is the case with our distribution and delivery partners. We appreciate your patience as we navigate this uncharted territory. Get additional information about backorders.


For in-stock items, you should receive a shipping confirmation email with tracking information within 1-2 business days of placing your order. In addition, you can access your tracking number on both the Order History page and the Order Details page. Thanks to our exclusive relationship with our trusted shipping partner UPS, you can track your package 24 hours a day on UPS.com using your tracking number. For real-time notifications from UPS sign up for UPS My Choice®.

Please allow 24-48 hours for the tracking information to update. Orders may show as multiple shipments if applicable.


Thanks to our exclusive relationship with our trusted shipping partner UPS, you can track your package 24 hours a day on UPS.com using your tracking number. To receive real-time notifications from UPS or manage the delivery of your package, sign up for UPS My Choice®.

You can also login to your Company Store account to check your order.

Option 1: Log in to your account to check your order

  • Visit thecompanystore.com and select “Sign In” from the top navigation bar. Sign In.
  • Enter your registered email address and password and click Sign In.
  • Under Orders, select your order number.
  • On the Order Details page, find your Tracking Number and click on it, which will take you to UPS where you can see the estimated delivery date and package travel history.

Option 2: Track with order number and zip code

  • Click Track Your Order in the footer at the bottom of the home page.
  • Enter your order number and billing zip code. (Phone orders will have the letter H followed by 8 digits, while online orders are 8 digits only.) Click Track Order.
  • On the Order Details page, find your Tracking Number and click on it, which will take you to UPS where you can see the estimated delivery date and package travel history.

If you still have questions about your order, call us at 1-800-323-8000 or email us at custserv@thecompanystore.com. Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.


Your UPS Package Tracking number is 18 characters including both numbers and letters. It can be found:

  • In your Shipment Confirmation email from custserv@thecompanystore.com
  • If you are opted into UPS emails, it can be found in the shipping email from “UPS My Choice®” (mcinfo@ups.com)
  • In addition, you can access your tracking number on both the Order History page and the Order Details page.

If you need help, call us at 1-800-323-8000 or email us at custserv@thecompanystore.com.


The Company Store ships to all 50 states (including Alaska and Hawaii) as well as PO Boxes, US Virgin Islands, Puerto Rico, and military bases/APO/FPO addresses. A $30 shipping fee will be applied to orders outside the contiguous US. Items with heavyweight charges are not available to be shipped outside the contiguous US.


Unfortunately we do not ship to Canada at this time.


Some items are shipped directly from our trusted manufacturers (which is noted on the product page) and may take up to 6-8 weeks for delivery. These items include, but are not limited to furniture, rugs, and custom orders.


Rush delivery options are available within the contiguous US, Alaska, Hawaii, and Puerto Rico. We guarantee timely delivery, or we pay for the additional shipping charges ourselves. Rush delivery options are not available to PO boxes.

  • 2nd Day Delivery (2 business days): $22
  • Overnight Delivery (next business day): $32

Rush delivery orders must be placed by 11 AM Eastern Time and the item must be in-stock to ship the same business day. If your order is under our free shipping threshold of $75, the standard shipping fee of $7.99 applies in addition to the rush shipping charge. All orders placed after 11 AM Eastern Time on a Friday, a weekend, or holiday will ship the following business day. Similar to our standard shipping, an additional $30 shipping fee will be applied to orders outside the contiguous US. We do not offer rush delivery on heavyweight items or items shipped directly from the manufacturer.

Delivery guarantee will not apply to events out of our control or impacting the carriers’ ability to deliver, such as severe weather.


Furniture and rugs are shipped directly from the manufacturer. For some items, please allow 4-6 weeks for delivery. Furniture and rugs are not available outside the 48 contiguous states. We offer truck delivery for oversized furniture that exceeds parcel carrier shipping weight limits; this includes our premium in home delivery service for a fee. For added convenience, the carrier will deliver to your room of choice (within two flights of stairs) and remove all packing material. Assembly service is not included. The carrier will contact you to provide a 4-hour delivery window once the items have arrived in your area. Someone 18 years of age or older must be present to sign for the delivery.

We ask that you inspect your delivery upon its arrival to ensure there are no damages and provide a signature upon receipt. Contact our Customer Care team at 1-800-323-8000 or email us, custserv@thecompanystore.com, we are here to help. Truck delivery is available in the 48 contiguous states.

Arranging delivery is by appointment Monday-Friday and Saturday as needed. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).


Yes! We want you to love the look and feel of your custom order—please allow an additional 5-7 business days for your order to be personalized. You are welcome to select an expedited shipping method, but this will not increase the speed at which your items are monogrammed. If there are multiple items in your order, they will all ship together when the personalization is complete.


Returns

We want you to be happy. If you are unsatisfied with any portion of your order, we are happy to accept returns within 90 days of your purchase. Your comfort is our promise.



Purchases may be returned in 4 easy steps:

START A RETURN WITH UPS

All our products are made to the highest quality standards, and we stand behind them with our 90-day Rest Easy Guarantee. Your comfort, our promise. Wash it, sleep on it, enjoy and have fun with it, just don’t damage it. If your ultimate comfort hasn’t been achieved, return it! It’s that easy.

Please note that we are not able to accept returns of monogrammed items, clearance items (prices ending in $0.97), delivery and service charges, and Gift Cards.


Your UPS Package Tracking number is 18 characters including both numbers and letters. It can be found:

  • In your Shipment Confirmation email from custserv@thecompanystore.com
  • On the shipping label of the package that you received
  • On the packing slip of your order
  • If you are opted into UPS emails, it can be found in the shipping email from “UPS My Choice®” (mcinfo@ups.com)
  • In addition, you can access your tracking number on both the Order History page and the Order Details page.

It is best to return items in as few packages as possible. Provided the products are from the same order, we encourage you to send all returns in one box.


Please contact our customer care team: Via chat (click the chat button on the bottom right hand of the home page), email us at custserv@thecompanystore.com, call 1-800-323-8000, or follow our step-by-step Return Instructions.


Your return package can be dropped off at any UPS drop off location, nationwide. Find a UPS drop-off location.


Currently, The Company Store only offers UPS return labels. You are welcome to return your item with the carrier of your choice, but if you choose to do so, you will not be reimbursed for your return shipping cost and will still be charged a $2.95 per item returns processing fee. If you would still like to return your order, please include the packing slip in your package and ship it to:

The Company Store
ATTN: RETURNS
3375 Joseph Martin Highway
Martinsville, VA 24112


No, an account with UPS is not required to complete a return, but if you do create one, you will be able to track your UPS shipments and easily complete returns to The Company Store in the future.


When you want to return a package from The Company Store on UPS’ mobile app, simply click “Return My Package” to initiate a return. From there, you have the option to (1) print the label (2) email the label, or (3) get a mobile code that can be used at any The UPS Store location.


We will replace items beyond 90 days if the product is part of the Lifetime Guarantee program. To determine if your product qualifies for Lifetime Guarantee, look for this logo or click here.


Custom items are made to order specifically for you and may not be canceled or returned. Custom orders include items with a monogram and all upholstered furniture: headboards, complete beds, slipcovers, benches, chairs, stools, and settees which cannot be returned unless received damaged or defective. To ensure you are choosing the right fabric, we recommend you order swatch materials before placing your order. Please call our Customer Service representatives at 1-800-323-8000 or email us at custserv@thecompanystore.com.


We’ve all been there, and we’ve got your back. Our Customer Care team will keep your secret and even help you find something that’s more your style. Contact them at 1-800-323-8000 or email us at custserv@thecompanystore.com.


Refunds are returned to the original method of payment, minus a $2.95 per item returns processing fee.

The refunded amount will appear back in the original method of payment within 3-5 business days from when your package is received.


Furniture and rugs are shipped directly from the manufacturer. Please note, made to order furniture and rugs are not eligible for returns. For eligible items, if you’re not completely satisfied with your purchase, we’ll gladly offer you a refund for undamaged items. You must contact us within 7 days of your delivery to arrange a return. The item must be returned within 30 days from receipt of product. A restocking fee will apply to furniture at 25% of the purchase price. Shipping and handling fees are non-refundable. Return shipping and return pick up fees are the customer’s responsibility and nonrefundable We are here to help, please call our Customer Service representatives at 1-800-323-8000 or email us at custserv@thecompanystore.com.


Unfortunately, we are not able to accept exchanges at this time, but you are welcome to return your item and repurchase what you would like. The comfort experts on our Customer Care team are happy to help you find other options. Contact them at 1-800-323-8000 or email us at custserv@thecompanystore.com.


For any questions, please contact The Company Store’s Customer Care team 6 days a week:

Chat: Simply click the chat button on the bottom right hand of the home page to connect to a Customer Care expert.

Email: custserv@thecompanystore.com

Call: 1-800-323-8000 (Monday-Friday: 8 am – 10 pm ET; Saturday: 9:30am-6pm ET; Sunday: Closed)

If an item is returned outside the 90-day window or is not in compliance with the policy above, The Company Store reserves the right to refuse the refund.


Account


To change your password, follow these steps:

  1. Log into your personal account.
  2. Go to Personal Info.
  3. Select Edit Your Account.
  4. Create a new password in the “Change Your Password” section.

If you have forgotten your password, click “Forgot Your Password?” on the sign in page and you will be prompted to enter your email which will provide further instructions.


To update your address:

  1. Log into your account.
  2. Select Addresses.
  3. Choose the Address you want to update by clicking “Edit”.
  4. Update the address accordingly.

To update your payment information:

  1. Log into your account.
  2. Select Payment.
  3. Select the card you want to update by clicking “Edit”.
  4. Update the card information accordingly.

To change your email preferences or unsubscribe, open any email you have received from The Company Store. Scroll to the bottom and click on either “Manage Preferences” or “Unsubscribe”.


Backorders


Occasionally, a product is more popular than we anticipated, and we temporarily run out of stock. When that happens, we will immediately notify you via email with the anticipated shipping date and continue to update you via email if necessary. Most items that are backordered are expected to arrive in our fulfillment center within 30 days. We ship all ordered items as they become available, so if you have ordered more than one item and any of those items is on backorder, you will receive multiple shipments. If your order is sent in multiple shipments, your credit card will be charged separately for each shipment, including prorated shipping charges, if applicable.

If you would like to inquire about the status of a backordered item, call us at 1-800-323-8000 or send us an email at custserv@thecompanystore.com and include your name, address and order confirmation number, if known.


To cancel any backordered item, call us at 1-800-323-8000 or send us an email at custserv@thecompanystore.com and include your name, address, and order confirmation number, if known, and the item you wish to cancel. If the item has not already shipped, we will cancel it immediately. If it has already shipped, simply return the items that you do not want, and we will credit your account.


We do our best to closely monitor inventory levels and keep The Company Store site as current as possible, but sometimes, we receive multiple orders for items that are being discontinued and subsequently become permanently unavailable before we are able to remove those products from our site. If that happens, we will notify you that the item has been “canceled” and may suggest an alternate product. Because we bill you as items are shipped, your credit card will not be charged for any items that are unavailable. If an item is discontinued, we may substitute merchandise of equal or better value. We will call you to inform you that a substitute item is available and will only ship it to you with your permission.


Occasionally, a product is more popular than we anticipate and sells out. You will be notified of a restock date at the time of your order and we will send additional emails to update you if necessary. We want you to start enjoying your product as soon as possible and will ship your order as soon as it becomes available. If your order is sent in multiple shipments, your credit card will be charged separately for each shipment, including prorated shipping charges, if applicable.

If you would like to inquire about the status of a backordered item, call us at 1-800-323-8000 or send us an email at custserv@thecompanystore.com and include your name, address and order confirmation number, if known.


Unfortunately, the current supply chain challenges are far reaching and unpredictable, hitting the shipping and logistics industry particularly hard. We are working closely with our distribution and delivery partners to get backordered items back in stock. As we receive status changes from our vendors, we will update our expected shipping time for the product. We want you to have the latest and best information on when you can expect to receive your item(s).


We update our inventory status online several times a day. However, some popular items can sell out very quickly. If the inventory status was updated just before the item sold out, it could appear to still be in stock for a short period of time. We sincerely apologize for any inconvenience. For help in selecting an alternative item or for backorder updates, please contact our Customer Care team at custserv@thecompanystore.com or 1-800-323-8000.


Gift Cards & EGift Cards


An EGift Card (“E” signifying electronic) works the same way as a regular gift card but is sent electronically to an e-mail address that the sender specifies when placing the order.


You can purchase The Company Store EGift Card online, or by phone at 1-800-323-8000.


Our EGift Cards are like cash; there is no expiration date.


No. Promotional discounts cannot be used towards the purchase of an EGift Card.


No. EGift Cards are treated as a merchandise credit and can only be used towards the purchase of products or services from our website or catalog.


Yes.


You can check your EGift Card balance online, or by calling 1-800-323-8000. You will be asked to provide the EGift Card number.


The Company Store is not responsible for lost or stolen Gift Cards or EGift Cards, or if your Gift Card is used without your permission. Please treat these cards with the same security methods as you would with cash.


Sent to a valid e-mail address, the recipient should receive their EGift Card within a few hours of the order being placed.


The recipient will get an e-mail alerting them of their gift. The e-mail will also include information on how to retrieve and use the EGift Card.


You will receive an e-mail from The Company Store confirming the EGift Card has been received by the recipient. If you do not receive a confirmation e-mail, and the recipient has verified that they did not receive their EGift Card, please contact Customer Service at 1-800-323-8000.


If your recipient did not receive their EGift Card, or accidentally deleted it, please call 1-800-323-8000.


If the EGift Card cannot be opened or printed, please contact Customer Service at 1-800-323-8000 for assistance.


It is the responsibility of the sender to provide the correct e-mail address of the recipient. The Company Store is not responsible for EGift Cards sent to a valid but incorrect e-mail address. To ensure delivery to the correct recipient, we recommend you verify the recipient’s e-mail address prior to placing your order.


To redeem online, shop at The Company Store and then proceed to checkout. At the “Payment” page, enter the 19-digit EGift Card number and the 4-digit PIN. You will also need to provide a credit card to complete your order. Your EGift Card will always be debited first. Your credit card will only be charged if the order total exceeds the amount on your EGift Card.


Because we will continue to accept our old paper gift certificates which require a credit card, at this time our system must handle Gift Card transactions the same way. If you do not wish to provide a credit card, you may place your order by calling 1-800-323-8000.


The customer care associate will guide you through this process, asking you to read the 19-digit EGift Card number and the 4-digit PIN number. Your customer care associate will be able to provide your total for the purchase and advise if there is a balance remaining on the gift card.


Yes. You may use up to three EGift Cards on a purchase.


If the gift card(s) you are redeeming do not cover the entire amount of your order, you will be asked to provide a credit card for the balance of the payment.


If your order is less than the value of your EGift Card, the balance will remain on the EGift Card for future purchases.


No. Please do not dispose of your EGift Card until you are completely satisfied with your purchase.


If you are returning merchandise purchased with an EGift Card, the amount of the merchandise credit will be placed on the existing EGift Card.


No. All returns are credited in the original form of payment.


If you purchased an item using your EGift Card and credit card together, the amount you paid with your EGift Card will be returned to the credit card used on the order.


About The Company Store


In the 1800s, our European ancestors settled along the scenic bluffs of western Wisconsin. To endure the often-brutal Wisconsin winters, they naturally began handcrafting the warm down comforters and featherbeds from their Scandinavian homeland. This strong sense of tradition and craftsmanship is the foundation of The Company Store only now we offer an even greater selection of comfortable products. Find out more about Our Story.


The Company Store was acquired by The Home Depot in December 2017.


The Company Store headquarters is located in Weehawken, NJ.


To receive a catalog or send one to a friend, request one here. You should expect to receive your catalog in 10-14 days. In the meantime, check out our latest online catalog.


If you’re receiving extra copies of our catalog, please call us at 1-800-323-8000 or let us know via email at custserv@thecompanystore.com. Be sure to include your complete address as it appears on each catalog you receive.


To be removed from our mailing list, please call us at 1-800-323-8000 or send an email to custserv@thecompanystore.com. Include your complete name and the mailing address you would like us to remove. If you have a catalog handy, please include the customer number found in the pink box above your name. We will promptly process your request, but please note we prepare our mailings months in advance, so you may receive an additional catalog or two before your name is completely removed from our files. We appreciate your patience and understanding.


When you sign up to request a catalog, or place an order with us, you can tell us your preferences. If you would like to change your preferences at any time, you may email us at custserv@thecompanystore.com. Please be sure to include complete information. We will process your request as quickly as possible. Get more information on our privacy policy.


The Company Store Products


Our Customer Care Team is happy to answer your questions about fabric, color, style, delivery…anything! Contact us by:

Chat: Simply click the chat button on the bottom right hand of the home page to connect to a Customer Care expert.

Email: custserv@thecompanystore.com

Call: 1-800-323-8000 (Monday-Friday: - 8 am – 10 pm ET; Saturday: 9:30am-6pm ET; Sunday: Closed)


We continually update our site to add new products and regret any inconvenience if you have been unable to find a product online that’s featured in your catalog. Please contact our Customer Care team using the chat button on site, at custserv@thecompanystore.com, or call us at 1-800-323-8000 to find out if the item still available or for assistance in selecting an alternate item.


There are two ways to leave product reviews:

  • You should receive an email after your purchase that will link you to our Review Your Purchase Form. From there just follow the steps to review your purchases.
  • In addition, you can visit the product page for the item you’d like to review. Scroll down to the Reviews section and click on Write a Review and follow the steps from there.
review snapshot example

We add new products every month to both The Company Store catalog and web site. Visit our web site often for the complete collection and the latest specials.


Most products assembled in the USA are covered by our Lifetime Guarantee. These products may be returned at any time (certain exclusions apply). We will gladly offer you an exchange or merchandise credit (excluding delivery and service charges). This symbol indicates which products carry our Lifetime Guarantee. Look for it throughout the catalog and website.


Bedding Products


Whether you want to create a complete look for your bedroom or just add a few accent items, The Company Store has something for everyone. Check out How to Layer Your Bed in 5 Easy Steps to get started.


Thread count is simply the number of threads in a square inch. The higher the thread count, the tighter the weave. Thread count alone is not an indicator of quality—the quality of the material is more important. The Company Store uses only premium fabrics to create exceptional products. For more information, check out our Sheet Guide.


It’s a matter of personal preference. The Company Store has options for all sleepers. For more information, check out our Sheet Guide.


Our bedding products are made of a variety of materials, mostly different types of cotton. For more information visit our Sheet Guide. In addition, here’s a brief glossary of terms to guide you when selecting our products.

  • Combed Cotton: Removing short fibers and impurities from harvested cotton, makes combed cotton extremely soft and strong. It is the highest quality cotton available, and the only cotton used at The Company Store.
  • Supima® Cotton: Only the top 3% of all cotton grown in the USA earns the label of Supima® – superior pima. All Supima® is 100% American grown pima cotton, prized for its incredible softness, durability, and ability to absorb moisture and retain color.
  • Egyptian Cotton: Harvested in the rich soils of the Nile River Delta, Egyptian cotton is the world’s highest quality cotton. Its fine, extra-long fibers are about twice the length of typical cotton fibers, giving it incredible softness without sacrificing strength.
  • TENCEL™ Lyocell: Produced from the wood of sustainably sourced trees harvested with environmentally responsible processes, TENCEL™ Lyocell fibers produced fabrics with great luster, soft hand, and good drape—their breathable and temperature-regulating qualities wick away moisture and keep you cool as you sleep
  • Jersey Knit: Soft, stretchy, and relaxed, jersey knit sheets have the same comfy, broken-in feel as your favorite t-shirt. Naturally breathable and wrinkle-resistant, these sheets get softer with every wash.
  • Percale: Cool, crisp, and lightweight, percale is a plain-weave fabric that’s smooth to the touch and perfect for people who get warm while sleeping. Percale resists pilling and gets better over time—becoming even crisper and cooler the more you wash it.
  • Sateen: Sateen is a cotton fabric prized for its soft, silky touch and subtle sheen. Made with a weave that leaves more yarn exposed on the face of the fabric, the resulting finish is softer, silkier, and more lustrous than other fabrics.
  • Flannel: Renowned for its cozy softness and warmth, flannel is a woven cotton or wool fabric popular during colder months. Flannel undergoes a unique brushing process that lifts its fibers, creating a plush texture and tiny pockets that trap air for more insulating warmth. Check out our Guide for more info on the benefits of flannel.

We sell bedding for a wide variety of sizes:

  • Twin (adult and children’s bedding)
  • Full
  • Queen
  • King and California King
  • Deep pocket
  • Extra-Long Twin
  • Oversized Comforters
  • Daybeds
  • Bunk beds

Quilts and coverlets are similar—both can add warmth and style to your bed. Quilts are typically thicker and warmer because they feature two layers of fabric with batting between, while coverlets are a single layer and lighter weight—like a bedspread. For more info check out our Quilts vs. Coverlets guide.


Always follow the care instructions that come with your bedding to keep it in good shape. For further tips on how to care of your bedding, check out our Product Guides.


Our bedding collection varies with the seasons, with many of our popular patterns reappearing as the seasons change. During the summer, you might not see our full flannel collection, and you probably won’t see our summer theme prints in mid-winter. You will find our most current selection online unless they are out of stock.

If you’ve previously purchased an ensemble that you don’t see on our site or in our catalog anymore, call us at 1-800-323-8000 or send us an email at custserv@thecompanystore.com, with the name of the pattern or as much descriptive information as you can, as well as the specific pieces you’re interested in. We’ll do our best to find them for you. We frequently provide special orders for our customers, but please be aware it can take some time for us to fulfill the request. Our customers agree that it’s worth the wait!


Bath Products


When choosing towels for your bathroom, there are three things to consider: style, material, and size. To help you find the perfect towel, check out our Towel Guide.


As a general rule, you'll want to have extra towels on hand just as you would bed linens—one set in the bathroom, one in the closet and one in the laundry. If you or family members use an extra bath towel every day, remember to double the number of bath towels to be sure you have enough on hand. And don't forget your guests— always be prepared for at least two guests, more if you play host frequently or have a large family.

Bathroom Basics Checklist

Towels Per Person:

  • 3 bath towels
  • 3 hand towels
  • 6 washcloths

Accessories per bathroom:

  • 2 bath mats
  • 2 shower curtains

Best practice is to follow the care instructions that come with your towels. In addition, here are a few expert tips to care for your towels:

  • Always wash your towels before using them to help set their color, improve absorbency, and reduce lint.
  • Wash like colors together.
  • Avoid using fabric softeners which can deteriorate the towel fibers and reduce their absorbency.
  • Give your towels a shake when you take them out of the washer to fluff the Terry loops that aid absorbency.
  • Don’t iron Terry towels; this will reduce absorbency.
  • Ensure that towels are dry when you remove them from the dryer. Even slightly damp towels can quickly mildew.
  • Avoid over drying your towels which can destroy the integrity of the individual cotton fibers.
  • Avoid contact with skin care products to help minimize towel spotting and bleaching.

Down Products


Simply put, down is nature’s finest insulator. Down keeps you cozy in winter and provides a light breathable layer in warmer weather. Unlike feathers which are stiff and flat, down clusters are structured somewhat like snowflakes, with dozens of soft, fine filaments. We use only premium down from mature birds that have superior down clusters. As the filaments “loft”, they trap air and body heat, creating thousands of tiny warmth pockets, which is what keeps you comfortable—and what makes our down so luxuriously lightweight.


Most “down allergies” are actually caused by dust and impurities present in down. All down used by The Company Store is purified in state-of-the art equipment constructed especially for this task. We also make sure the cleaners used on our down are non-toxic and phosphate-free.


All of our fine down comforters are labeled according to comfort level. We offer a range of comfort levels— from Super Light to Ultra Warmth—to suit our customer’s individual sleeping preferences. For help finding your perfect comforter, check out our Comforter Guide.


Thread count refers to the number of threads per inch of a particular fabric. For example, our 232 thread count cotton cambric comforter shells are woven with 232 threads per single square inch of fabric. The tighter weave of high thread count fabrics also acts as natural “down proofing,” keeping the down from leaking out.


While the visual differences of the various stitches are quite noticeable, they also offer a different comfort. Some permit “shifting,” allowing you to move the down where it’s most desired; others keep the down evenly in place.


Fill power is a guide used to measure a particular down’s ability to warm. Fill power is calculated by placing an ounce of down in a cylinder and recording the space that it occupies. The higher the fill power, the more fluff in the down, the better down traps air—and it’s the trapped air that keeps you warm. High fill power down gives you more warmth with much less weight. Read our comforter fill guide for more information on weight and fill.


With only a little care, your down comforter will provide years of luxurious comfort. Between cleanings, protect your comforter from soil and wear with a comforter cover, or duvet. An occasional outside airing will also help maintain freshness. When cleaning is necessary, most of our down products can be machine laundered according to the care instructions on the label. For more info, check out our comforter guide.


Quite simply—absolutely nothing! The names can be used interchangeably—for tips on how to change your duvet cover read our guide.


The Company Store has tips for choosing a comforter based on weight, fill, shell material, and features—check out our Comforter Guide.


Pillows


Our bed pillows are available in four sizes:

  • Standard 20 in. x 26 in.
  • Queen 20 in. x 30 in.
  • King 20 in. x 36 in.
  • Euro 26 in. x 26 in.

We also have a wide selection of support and specialty pillows, as well as down and down alternative decorative pillow inserts. For help finding the perfect pillow, check out our Pillow Guide.


When washing your pillow, it is always best to follow the care instructions that came with your pillow. For helpful tips on washing and storing your down or down alternative pillows, check out our guide How to Clean Pillows.


Yes. We want you to be happy with your pillow. If you are unsatisfied with it, you can return it within 90 days of your purchase. For more details see our Returns section.


Apparel


Our apparel is sized for comfort. Please see our Size Guide for details.


All of our pajamas are made from premium materials for ultimate comfort. Our apparel collection includes luxurious Pima cotton, breathable and eco-friendly TENCEL™ Modal, all-natural organic cotton, and cozy and warm flannel.


The return policy for apparel is the same as our bedding and bath products. If you are unsatisfied with your purchase, you can return it within 90 days of your purchase. Visit the Returns section for more information.


Personalization


Yes, we offer personalization and monogramming on sheets, towels, bedding and more. For details visit our Personalization Guide.


Many items can be personalized including towels, robes, sheets, duvet covers, holiday stockings, and blankets and throws. Products that can be personalized will have ‘Personalize’ above the Add to Bag button. The price to personalize an item ranges from $6 to $12 depending on the personalization and item selected. Prices are calculated at checkout.


With multiple styles, fonts, and thread colors to choose from there are may options to help you create a one-of-a-kind item for yourself or someone special. Check out our Personalization Guide for details. Don’t see the font you’re looking for? Contact 1-800-323-8000.


Items that can be personalized will have ‘Personalize’ above the Add to Bag button. Check the box and follow the easy steps to create your personalized product. Don’t see the font you’re looking for? Contact 1-800-323-8000.


If you don’t see the font you want or have a special personalization request, contact our customer care team at 1-800-323-8000. We are currently revamping our personalization experience in order to continue to offer the best options to our customers.


If we have not yet processed the item(s), we may be able to make a correction depending on the status of your order. For fastest service, call us at 1-800-323-8000. Because this is a custom service, we cannot accept returns on personalized items once they have been completed.


Lifetime Guarantee


Most of our products assembled in the USA are covered by our Lifetime Guarantee. The products may be returned at any time** (see below for exclusions). We will gladly offer you a replacement or merchandise credit towards a new product (excluding delivery fees). Look for this symbol throughout the catalog and website which indicates the product carries a Lifetime Guarantee.


Any of our down, down and feather blend, or down alternative products, which includes pillows, comforters, blankets, featherbeds, mattress pads, and specialty pillows.


The Lifetime Guarantee covers the lifetime of the household of the individual who placed the order.


Any quality issues because of the assembly process would be a valid reason to submit a request for consideration under the Lifetime Guarantee. Assembly issues would include but are not limited to: excessive down leaking; stitching of the pattern or edge coming undone; the cording along the outer edge is not connected or is loose; the fabric is not dyed consistently across the item; product is not made to specification, such as an incorrect stitch pattern; or the product is labeled incorrectly.


Visible staining such as pet stains, food stains, or human bodily fluids voids the Lifetime Guarantee. Alterations to the product, improper care of product, such as not following cleaning instructions, or person/pet made damages are other examples that would void the Lifetime Guarantee. All Lifetime Guarantee returns go through a careful inspection process. If the returned product is beyond normal wear and tear, an email will be sent stating why the item does not fall under our Lifetime Guarantee.


No. The Lifetime Guarantee only applies to purchases after February 10, 2006.


All tags, including The Company Store and item labels, should be attached to the product. Proof of purchase should also be included with your original email requesting Lifetime Guarantee consideration. Proof of purchase can be the original order or shipping confirmation, credit card statement, or packing slip. If you do not have proof of purchase, Customer Service will make every attempt to locate your original order. If proof of purchase cannot be located, the item would not be eligible for Lifetime Guarantee consideration.


We will offer you a replacement of equivalent merchandise or a merchandise credit of the original purchase price of the item (excluding original delivery fees) toward a new order.


Please call us at 1-800-323-8000 and advise that you would like consideration for a Lifetime Guarantee. We will note your account and provide instructions for the next steps. Those steps will include taking the following pictures:

  • The Company Store tag attached to the product
  • The item tag showing the item number attached to the product
  • Picture of the front of the product
  • Picture of the back of the product
  • A close-up photo of the problem area of the product you feel qualifies for return under the Lifetime Guarantee policy

Next, please send an email to lifetime@thecompanystore.com. In the email, in addition to attaching the five pictures, please include your name, address, phone number, and a copy of the original proof of purchase. The proof of purchase can be your order confirmation, ship confirmation, or packing slip.

Our Lifetime Returns Specialist will begin reviewing your email and photographs once we receive them. You will receive a phone call or email within 7 to 10 business days to continue the process of exchanging the product for a new item, applying credit towards a new order, or sending you a gift card for a future purchase. If the item does not meet the conditions of our Lifetime Guarantee policy, we will contact you as well.


Product recalls

THE CONSUMER PRODUCT SAFETY COMMISSION (CPSC) HAS ANNOUNCED A RECALL ON THE PRODUCT(S) IDENTIFIED BELOW: Information on each recalled product, and the steps you should take if you own such a product, are also set forth in more detail below. You may also visit the CPSC Web site at www.cpsc.gov for additional information or call their 24 hour Toll-Free Consumer Hotline at 1-800-638-2772.


07/03/2019 Girl’s Pajama Sets View Complete Recall Details

12/13/2018 Kids’ Hooded Robe View Complete Recall Details


Contact Us

Email: custserv@TheCompanyStore.com

Phone: 1-800-323-8000

Chat: Chat Now

Hours

Monday – Friday: 8am – 10pm EST Saturday: 9:30am – 6pm EST Sunday: Closed

Our customer care specialists are ready to take your phone order, check on the status of an existing order or answer any questions you may on exchanges or refunds; international shipping charges; furniture shipping inquiries; missing shipments; notification of defective merchandise; complaint resolutions or billing inquiries.

You can write to Customer Care at:
The Company Store
Customer Service Manager
1200 Harbor Blvd.
Floor 9
Weehawken, NJ 07086


On the fence about color or do you simply want to feel for yourself why we’re the best of the best? Let us help you take the guess work out of your decision. Our fabrics swatches are waiting for you, go on and test out a few to find the look you love—after all, your comfort is our promise.

Request a FREE swatch by contacting a customer care specialist through live chat or call us at 1-800-323-8000 or via email custserv@TheCompanyStore.com.


For press opportunities including social media and influencer partnerships, please reach out via email to:

thecompanystorePR@homedepot.com


Are you an Interior Designer? Do you own a hotel, inn, bed and breakfast, lodge or rental unit? Are you decorating a corporate apartment or getaway? Looking for gifts for your employees? Ordering for a school, hospital, residential facility or non-profit organization?

Check out our Trade & Hospitality Services Information Page. We want to help!

Interior Designers, hospitality professionals, executives and many others have found high-quality, cost-efficient solutions to their decorating and gift-giving needs at The Company Store Commercial Sales department.

We offer specials to the trade, upgraded shipping and personalized service.

Our corporate representatives are ready to assist you.

To register, please call: 1-800-848-5404; 8:30-5:00 CST.

Or drop us an email at CommercialSales@TheCompanyStore.com.


Have more questions? Contact Us: