FAQS

The Company Store Products

I have a question about a product. Who should I call for assistance?

Our Customer Care Team is happy to answer your questions about fabric, color, style, delivery...anything! Contact us by email at custserv@thecompanystore.com, or call us at 1-800-323-8000.

I saw a product in your catalog but don't see it online. Can I still order it?

We continually update our site to add new products and regret any inconvenience if you have been unable to find a product online that's featured in your catalog. Please contact our Customer Care team at custserv@thecompanystore.com, or call us at 1-800-323-8000 to find out if the item still available or for assistance in selecting an alternate item.

How often do you add new products to your catalog and web site?

We add new products every month to both The Company Store catalog and web site. Visit our web site often for the complete collection and the latest specials.

What is The Company Store "Lifetime" guarantee?

Most products assembled in the USA are covered by our Lifetime Guarantee. These products may be returned at any time (certain exclusions apply). We will gladly offer you an exchange or merchandise credit (excluding delivery and service charges). Look for this symbol Lifetime Guarantee  throughout the catalog and website which indicates the product carries a Lifetime Guarantee.

 

 

Bedding Products

How do I choose and accessorize a bedding ensemble?

Whether you want to create a complete look for your bedroom or just add a few accent items, The Company Store has something for everyone. Check out How to Layer Your Bed in 5 Easy Steps to get started.

What does thread count mean?

Thread count is simply the number of threads in a square inch. The higher the thread count, the tighter the weave. Thread count alone is not an indicator of quality—the quality of the material is more important. The Company Store uses only premium fabrics to create exceptional products. For more information check out our Sheet Guide.

Should I choose cotton or blended sheets?

It’s a matter of personal preference. The Company Store has options for all sleepers. For more information check out our Sheet Guide.

What are the different types of materials used in sheets and accessories at The Company Store?

Our bedding products are made of a variety of materials, mostly different types of cotton. For more information visit our Sheet Guide. In addition, here’s a brief glossary of terms to guide you when selecting our products.

  • Combed Cotton: Removing short fibers and impurities from harvested cotton, makes combed cotton extremely soft and strong. It is the highest quality cotton available and the only cotton used at The Company Store.
  • Supima® Cotton: Only the top 3% of all cotton grown in the USA earns the label of Supima® – superior pima. All Supima® is 100% American grown pima cotton, prized for its incredible softness, durability, and ability to absorb moisture and retain color.
  • Egyptian Cotton: Harvested in the rich soils of the Nile River Delta, Egyptian cotton is the world’s highest quality cotton. Its fine, extra-long fibers are about twice the length of typical cotton fibers, giving it incredible softness without sacrificing strength.
  • TENCEL™ Lyocell: Produced from the wood of sustainably sourced trees harvested with environmentally responsible processes, TENCEL™ Lyocell fibers produced fabrics with great luster, soft hand, and good drape—their breathable and temperature-regulating qualities wick away moisture and keep you cool as you sleep.
  • Flannel: Renowned for its cozy softness and warmth, flannel is a woven cotton or wool fabric popular during the colder months. Flannel undergoes a unique brushing process that lifts its fibers, creating a plush texture and tiny pockets that trap air for more insulating warmth.
  • Jersey Knit: Soft, stretchy and relaxed, jersey knit sheets have the same comfy, broken-in feel as your favorite t-shirt. Naturally breathable and wrinkle-resistant, these sheets get softer with every wash.
  • Percale: Cool, crisp, and lightweight, percale is a plain-weave fabric that’s smooth to the touch and perfect for people who get warm while sleeping. Percale resists pilling and gets better over time – becoming even crisper and cooler the more you wash it.
  • Sateen: Sateen is a cotton fabric prized for its soft, silky touch and subtle sheen. Made with a weave that leaves more yarn exposed on the face of the fabric, the resulting finish is softer, silkier, and more lustrous than other fabrics.
  • Silk: The softest and most luxurious of all bed linens, silk is surprisingly also the strongest. It's also lightweight and keeps you cool in the summer and warm in the winter.

What bedding sizes do you offer? Do you sell bedding for hard-to-fit beds?

We sell bedding for a wide variety of sizes: daybeds, bunk beds, twin (adult and children's bedding), full, queen, king and California king, deep pocket and extra-long twin, as well as oversized comforters.

How should I care for my The Company Store bedding products?

Always follow the care instructions that come with your bedding to keep it in good shape. For further tips on how to care of your bedding check out our Product Guides.

I bought some items from a bedding collection you've offered previously, but I don't see it on your site or in your current catalogs. How can I find out if the pattern is still available?

Our bedding collection varies with the seasons, with many of our popular patterns reappearing as the seasons change. During the summer, you might not see our full flannel collection, and you probably won't see our summer theme prints in mid-winter. You will find our most current selection online unless they are out of stock.

If you've previously purchased an ensemble that you don't see on our site or in our catalog anymore, call us at 1-800-323-8000 or send us an email at custserv@thecompanystore.com, with the name of the pattern or as much descriptive information as you can, as well as the specific pieces you're interested in. We'll do our best to find them for you. We frequently do special orders for our customers, but please be aware it can take some time for us to fulfill the request. Our customers agree that it's worth the wait!

 

 

Bath Products

How do I choose bath towels and accessories?

When choosing towels for your bathroom, there are three things to consider: style, material, and size. To help you find the perfect towel, check out our Towel Guide.

What bathroom basics should I buy?

As a general rule, you'll want to have extra towels on hand just as you would bed linens—one set in the bathroom, one in the closet, and one in the laundry. If you or family members use an extra bath towel every day, remember to double the number of bath towels to be sure you have enough on hand. And don't forget your guests—always be prepared for at least two guests, more if you play host frequently or have a large family.

Bathroom Basics Checklist
Towels Per Person: 3 bath towels
3 hand towels
6 washcloths

Accessories per bathroom:
2 bath mats
2 shower curtains

How do I care for my bath towels?

Best practice is to follow the care instructions that come with your towels. In addition, here are a few expert tips to care for your towels:

  • Always wash your towels before using them to help set their color, improve absorbency, and reduce lint.
  • Wash like colors together.
  • Avoid using fabric softeners—fabric softeners can deteriorate the towel fibers and reduce their absorbency.
  • Give your towels a shake when you take them out of the washer to fluff the terry loops that aid absorbency.
  • Don't iron terry towels; this will reduce absorbency.
  • Ensure that towels are dry when you remove them from the dryer. Even slightly damp towels can quickly mildew.
  • But avoid over drying; it can destroy the integrity of the individual cotton fibers.
  • Avoid contact with skin care products to help minimize towel spotting and bleaching.

 

 

Down Products

What is Down?

Simply put, it's nature's finest insulator. Down keeps you cozy in winter, provides a light breathable layer in warmer weather. Unlike feathers which are stiff and flat, down clusters are structured somewhat like snowflakes, with dozens of soft, fine filaments. We use only premium down from mature birds that have superior down clusters. As the filaments "loft", they trap air and body heat, creating thousands of tiny warmth pockets, which is what keeps you comfortable, and what makes our down so luxuriously lightweight.

Can allergy sufferers use down?

Most "down allergies" are actually caused by dust and impurities present in down. All down used by The Company Store is purified up to 10 different times, in state-of-the art equipment constructed especially for this task. We also make sure the cleaners used on all our down are non-toxic and phosphate-free.

How do I choose the proper comfort level?

All of our fine down comforters are labeled according to comfort level. We offer a range of comfort levels from Super Light to Ultra Warmth to suit our customers' individual sleeping preferences. For help finding your perfect comforter, check out our Comforter Guide.

What is thread count?

Thread count refers to the number of threads per inch of a particular fabric. For example, our 232-thread count cotton cambric comforter shells are woven with 232 threads per single square inch of fabric. The tighter weave of high thread count fabrics also acts as natural "down proofing", keeping down from leaking out.

What is the significance of the various comforter stitches?

While the visual differences of the various stitches are quite noticeable, they also offer a different comfort. Some permit "shifting," allowing you to move the down where it's most desired; others keep the down evenly in place.

What is fill power?

Fill Power is a guide used to measure a particular down's ability to warm. Fill Power is calculated by placing an ounce of down in a cylinder and recording the space that it occupies. The higher the fill power, the more fluff in the down, the better down traps air; and it's the trapped air that keeps you warm. High fill power down gives you more warmth with much less weight.

Traditional vs. Supersize what's the difference?

Traditional size comforters are just that, made to the traditional size standards. Each will amply cover you and your bed with a 10 in. to 12 in. drop, plus traditional size comforters will fit more standard sized comforter covers. Our supersized comforters is cut a bit roomier with about a 15 in. drop, that's 4 in. wider and 10 in. longer on a queen, which gives you more warmth and comfort. A supersize comforter has a more elegant draped look, plus it eliminates cover stealing.

How do I care for and maintain a Down Comforter?

With only a little care, your down comforter will provide years of luxurious comfort. Between cleanings, protect your comforter from soil and wear with a comforter cover, or duvet. An occasional outside airing will also help maintain freshness. When cleaning is necessary, most of our down products can be machine laundered according to the care instructions on the label. For more info, check out our Comforter Guide.

What's the difference between a duvet and a comforter cover?

Quite simply - absolutely nothing! The names can be used interchangeably.

How do I pick the perfect comforter for me?

The Company Store has the perfect solution—check out our Comforter Guide.

 

 

Personalization

Does The Company Store offer personalization service?

Yes we offer personalization and monogramming on sheets, towels, bedding and more. For details visit our Personalization Guide.

What products can be personalized and how much does it cost?

Many items can be personalized including towels, robes, sheets, duvet covers, holiday stockings, and blankets and throws. Products that can be personalized will have ‘personalize this item’ above the Add to Bag button. The price to personalize an item ranges from $6-$12 depending on the personalization and item selected. Prices are calculated at checkout.

What personalization styles are available?

With multiple styles, fonts, and thread colors to choose from there ae may options to help you create a one-of-a-kind item for yourself or someone special. Check out our Personalization Guide for details.

How do I request personalization?

Items that can be personalized will have ‘personalize this item’ above the Add to Bag button. Check the box and follow the easy steps to create your personalized product.

I made a mistake when requesting monogramming. Can I change my order before it ships or return it after it ships?

If we have not yet processed the item(s), we may be able to make a correction depending on the status of your order. For fastest service, call us at 1-800-323-8000. Because this is a custom service, we cannot accept returns on personalized items once they have been completed.

 

 

Lifetime Guarantee

What is your Lifetime Guarantee?

Most products assembled in the USA are covered by our Lifetime Guarantee. The products may be returned at any time** (see below for exclusions). We will gladly offer you an exchange or merchandise credit towards a new product (excluding delivery fees). Look for this symbol Lifetime Guarantee throughout the catalog and website which indicates the product carries a Lifetime Guarantee.

What products are covered by the Lifetime Guarantee?

Any of our down, down and feather blend, or synthetic down products, which includes pillows, comforters, blankets, featherbeds, mattress pads, and specialty pillows.

Whose lifetime does the Lifetime Guarantee cover?

The guarantee covers the lifetime of the household of the individual who placed the order.

What if there are quality issues with my product?

Any quality issues because of the assembly process would be a valid reason to submit a request for consideration under the lifetime guarantee. Assembly issues would include but are not limited to: excessive down leaking; stitching of the pattern or edge coming undone; the cording along the outer edge is not connected or is loose; the fabric is not dyed consistently across the item; product is not made to specification, such as an incorrect stitch pattern; or the product is labeled incorrectly.

What if the merchandise has been altered, has visible staining, or has been damaged?

Visible staining such as pet stains, food stains, or human bodily fluids voids the Lifetime Guarantee. Alterations to the product, improper care of product, such as not following cleaning instructions, or man/pet made damages are other examples that would void the Lifetime Guarantee. All Lifetime Guarantee returns go through a careful inspection process. If the returned product is beyond normal wear and tear, an email will be sent stating why the item does not fall under our Lifetime Guarantee.

Is the Lifetime Guarantee retroactive?

No. The Lifetime Guarantee only applies to purchases after February 10, 2006.

Do I need a receipt, proof of purchase or tags attached?

All tags, including The Company Store and item labels, should be attached to the product. Proof of purchase should also be included with your original email requesting lifetime guarantee consideration. Proof of purchase can be the original order or shipping confirmation, credit card statement, or packing slip. If you do not have proof of purchase, Customer Service will make every attempt to locate your original order. If proof of purchase cannot be located, the item would not be eligible for lifetime guarantee consideration.

What are my return options?

We will offer you a replacement of equivalent merchandise or a merchandise credit of the original purchase price of the item (excluding original delivery fees) towards a new order.

How do I request consideration for a Lifetime Guarantee return?

Please call us at 1-800-323-8000 and advise that you would like consideration for a lifetime guarantee. We will note your account and provide instructions for the next steps. Those steps will include taking the following pictures:

  1. The Company Store tag attached to the product
  2. The item tag showing the item number attached to the product
  3. Picture of the front of the product
  4. Picture of the back of the product
  5. A close-up photo of the problem area of the product you feel qualifies for return under the lifetime policy

Next, please send an email to lifetime@thecompanystore.com. In the email, in addition to attaching the five pictures, please include your name, address, phone number and a copy of the original proof of purchase. The proof of purchase can be your order confirmation, ship confirmation or packing slip.

Our Lifetime Returns Specialist will begin reviewing your email and photographs once we receive them. You will receive a phone call or email within 7-10 business days to continue the process of exchanging the product for a new item, applying credit towards a new order, or sending you a gift card for a future purchase. If the item does not meet the conditions of our Lifetime Guarantee policy, we will contact you as well.

 

 

Product Recalls

THE CONSUMER PRODUCT SAFETY COMMISSION (CPSC) HAS ANNOUNCED A RECALL ON THE PRODUCT(S) IDENTIFIED BELOW: Information on each recalled product, and the steps you should take if you own such a product, are also set forth in more detail below. You may also visit the CPSC Web site at www.cpsc.gov for additional information or call their 24 hour Toll-Free Consumer Hotline at 1-800-638-2772.

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