Privacy and Security
- Cookies – How we know what we know without you telling us!
- Your E-mail address — Do We Know It?
- Your E-mail address — What Do We Do With It?
- Personal Information Other Than Your E-mail Address
- Opt-Out of Future Catalogs
- Correction of Your Personal Profile
- Shopping Analysis Provided by Third Party
- Customer Privacy During Tracking By Our Data Compilers
- TheCompanyStore.com Affiliate Program
- Access By the Operator of Our Security Monitor
- Access by Third Party Advertising Companies
- Access By Other Corporate Entities
- Security Policy
- Important update about SSL Technology
- About The Company Store® and Hanover Direct, Inc.
- About The Company Store® Catalog
- General Product Questions
- The Company Store® Bedding Products
- The Company Store® Bedding Sizes
- The Company Store® Bath Products
- Infant Bedding Safety Information
- Email and Privacy Issues
- The Company Store® and CompanyKids® Website Cookies
- How do I use a Promotion Code?
- How do I enable cookies on my computer?
- Payment Methods
- About Gift Cards and E-Gift Cards
- Shopping with a Gift Card or E-Gift Card
- Returns purchased with a Gift Card or E-Gift Card
- Order Processing and Delivery Information
- Delivery and Returns
- Down FAQs
- Lifetime Guarantee
- InCompany Rewards™
General Product Questions
I have a question about a product. Who should I call for assistance?
Our friendly Customer Service Team has easy access to all our products at all times and will be happy to answer your questions about fabric, color, style, delivery...anything! Contact us by email at firstname.lastname@example.org, or call us at 1-800-289-8508.
I saw a product in your catalog but don't see it on your Web site. Can I still order it?
We continually update our Web site to add new products and regret any inconvenience if you have been unable to find a product online that's featured in your catalog. You may still order the item by using our catalog order form; any items typed in here will appear in your shopping cart along with other products you've selected while shopping our site.
How often do you add new products to your catalog and Web site?
We add new products every month to both The Company Store catalog and Web site. Visit our Web site often for the complete collection and the latest specials.
What is The Company Store "Lifetime" guarantee?
All products manufactured in our La Crosse, WI factory are covered by our Lifetime Guarantee. These products may be returned at any time (certain exclusions apply). We will gladly offer you an exchange, refund or merchandise credit (excluding delivery and service charges). Look for this symbol throughout the catalog and website which indicates the product carries a Lifetime Guarantee.