Thank you for sharing your feedback with us. We're glad the pillowcases made a good first impression, but we're sorry to hear they became very wrinkled after washing and were difficult to iron smooth. That's not the experience we want for our customers, and we understand how frustrating that can be. Please be assured that the cotton percale fabric does soften and relax after repeated use and laundering. We do recommend drying on a low heat setting, removing promptly and smoothing by hand before folding or placing on the pillows to reduce wrinkles. If you have any other questions or concerns, please do not hesitate to reach out to us.

We are pleased to hear that you found the Organic Cotton Percale Pillowcase Set gorgeous when unwrapped but are sorry to hear that they were difficult to put on your pillows, and were hard to iron and lost their sheen and softness after laundering. If you wish to return them, I will include the link for our return instructions below. If we can assist you with that, or anything at all, please feel free to reach out to us. Your satisfaction is our goal! Returns link: https://www.thecompanystore.com/returns

We appreciate your honest feedback on the Organic Cotton Percale Pillowcase Set. We are so sorry to hear that you are not happy with them. The fabric should soften up with regular use and laundering, but you can certainly return them if you wish. I will include the link for our return instructions below. You can also contact us with any questions or concerns. Your satisfaction is very important to us! Returns link: https://www.thecompanystore.com/returns

Hi Ivy. Thank you for taking the time to share your honest feedback with us. We’re very sorry to hear that your Legends Hotel Premium Cool Organic Cotton Percale Pillowcase Set did not meet your expectations and that the sheets came out of the dryer stiff and wrinkled. We understand how disappointing it can be when a product doesn’t feel as soft as what you’re used to, especially after switching from a preferred brand. Lightweight percale sheets feature a smooth, matte finish and a cool, crisp feel. Percale is crafted with a balanced weave, meaning it has the same number of threads across as it does down, resulting in a product that is both crisp and soft yet highly durable. This fabric delivers the comfort and freshness of a well-made hotel bed. Because cotton percale is tightly woven to achieve its signature crispness, it can wrinkle more easily. To minimize wrinkles, we recommend drying on a low heat setting, removing promptly, and smoothing by hand before folding or placing on the bed. With regular use and laundering, the fabric will naturally relax and become softer over time. For additional details on the differences between sheet fabrics, please refer to our sheet buying guide, which we will link below for your convenience. Additionally, we will provide the link to our return instructions, should you wish to return your purchase. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns https://www.thecompanystore.com/sheet-guide.html

Thank you for your feedback. We are sorry the Legends Hotel™ Premium Cool Organic Cotton Percale Pillowcase Set - White, Standard are scratchy. 300-thread count Combed certified organic cotton percale for a hand that's cool, crisp, and sublimely smooth to the touch. Over time, with use and repeated laundering, the fabric improves. Your cases will soften, feel thicker and wrinkle less. Should you prefer pillowcases made from fabric that is softer and more luxurious at the onset, we offer collection in cotton percale and sateen with a higher thread count.