Hi Jeanne. Thank you for your feedback. We are sorry to hear the Legends Luxury™ Luxe LoftAIRE Ultra™ Olympia Down Alternative Medium Warmth Comforter did not meet your expectations in warmth. This comforter brings ultimate warmth, comfort, and style to your bed. Its combed cotton sateen shell is ultra-soft with a luxurious drape, and our exclusive LoftAIRE Ultra™ fill mimics the loft and warmth of down—choose from three warmth levels and four sizes to find your perfect fit. Fill: LoftAIRE Ultra™ down alternative. Fill is a lofty, recycled polyester fiber fill. Shell: 400-thread count 100% premium combed cotton sateen for superior softness Warmth Levels: Light Warmth, Medium Warmth, Extra Warmth, and Ultra Warmth Expertly finished with a double-needle top-stitch. Baffled box construction. The box baffled construction insures that you should experience "cold spots" We see that you have referenced the Medium warmth level in your review. We were not able to locate a purchase order for you using the information provided. We have a 30 day return guarantee. Please check your purchase order date. If you are within the 30 day time frame from your purchase date, you may return. We recommend our Extra or Ultra warmth level in this comforter, if the Medium is not warm enough. Here is the link with our return instructions: https://www.thecompanystore.com/returns

Hi Pri. Thank you for taking the time to leave such a kind review. We’re glad the Luxe Loftaire Ultra Olympia Comforter is meeting your expectations for softness and breathability. We appreciate you choosing our product.

Thank you so much for taking the time to review your purchase from the Company Store. We apologize that the Luxe LoftAIRE Ultra Olympia Down Alternative Light Warmth Comforter - White was quite wrinkled, and please accept our apologies for any frustration. To help minimize wrinkles please place item in dryer on air fluff (no hear) with dryer balls. May 1, 2024 is the date the item was launched. We are sorry to have disappointed you and if we can be of further assistance, please reach out to us at 1-800-323-8000.

Hi Pat. Thank you for your feedback regarding the Legends Luxury Luxe LoftAIRE Ultra™ Olympia Down Alternative Extra Warmth Comforter; we’re very sorry for the delayed delivery and understand how disappointing it was for the item to arrive later than expected. We do see that you were in contact with our Customer Care Team and that a cancellation was requested; however, the order was already too far along in processing at that time to be stopped. We then assisted you with the return, and the package was received at our warehouse on Thursday; as noted on our website, refunds are processed within 3–5 business days after the return is received. We appreciate your patience and your kind comment about keeping this comforter in mind for a future purchase. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Hi Sarah, it saddens us to hear that the Legends Luxury LoftAIRE Ultra Olympia Down Alternative Extra Warmth Comforter was not as warm as expected. This warmth level is designed for a room temperature of 62-65 degrees. The ultra warm is for below 62 degrees so if you wish you can return the extra warm and reorder the ultra which may work better for your temperature. We are sorry for any inconvenience, and if we can assist further, please contact us at 1-800-323-8000.