WARNING: DO NOT BUY!! HORRIBLE PILLOWS!
05/12/2025
I have purchased Company Store Black Label Gusseted Pillows for many years. They were the only pillows that did not cause me neck, shoulders, and ear pain. When it came time to replace my pillows, I automatically assumed that the gusseted down
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I have purchased Company Store Black Label Gusseted Pillows for many years. They were the only pillows that did not cause me neck, shoulders, and ear pain. When it came time to replace my pillows, I automatically assumed that the gusseted down alternative pillows would be the same as the ones I had loved in the past. I purchased a medium and a soft density. These pillows are very buoyant, dense, and will not mold around your head and neck the way the Black Label pillows did. They are so big and firm that i couldn’t get them in the Company Store gusseted cover made for them, and my pillowcases would not fit. In spite of these issues, I tried sleeping on the soft pillow. It was a terrible experience. I ended up with a bad neck and shoulders sprain, which I never had with the Black Diamond pillows. Because of ear sensitivity due to fibromyalgia, my ears were left tender and sore.
Do yourself a favor and skip these horrible pillows, unless you are a masochist.
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Too dense and not soft enough
Deb Ruelle
Verified Reviewer
05/11/2025
Too dense and not soft enough. I have tried ordering several times from you lately trying to find a replacement for the Black Label pillows I used to order from you. I have had to return each one. The Black Label pillows felt just like real down. I
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Too dense and not soft enough. I have tried ordering several times from you lately trying to find a replacement for the Black Label pillows I used to order from you. I have had to return each one. The Black Label pillows felt just like real down. I guess I will just keep my old pillows for now. It’s hard to find what I’m looking for online. I had truly hoped I could find an exact replacement for what I had.
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Unfortunately, the other reviews are correct.
M. Diamond
Verified Reviewer
05/06/2025
This pillows "Medium" loft is much harder than it used to be. A bit disappointing. I loved the old version, it was perfect for my neck. I don't want to spend more money trying the "Soft" version of this pillow, but wondering if it's like the old
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This pillows "Medium" loft is much harder than it used to be. A bit disappointing. I loved the old version, it was perfect for my neck. I don't want to spend more money trying the "Soft" version of this pillow, but wondering if it's like the old medium?
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Way too firm
05/04/2025
We appreciate the fact you have down alternative pillows and your pillows used to be perfect with the right amount of filling- now all of your pillows; soft, medium and firm are overfilled and too hard. They are also too big to fit a normal sized
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We appreciate the fact you have down alternative pillows and your pillows used to be perfect with the right amount of filling- now all of your pillows; soft, medium and firm are overfilled and too hard. They are also too big to fit a normal sized Queen pillowcase. There is just too much stuffing in all of your pillows.
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Soft primaloft pillow still offers good support
mmandich
Verified Reviewer
04/20/2025
I initially purchased the Medium version of this gusseted pillow; due to the out-of-box loft, the pillow had to be stuffed into my standard pillowcases. As a result, the Medium density felt more like firm, and was almost impossible to "dent". So I
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I initially purchased the Medium version of this gusseted pillow; due to the out-of-box loft, the pillow had to be stuffed into my standard pillowcases. As a result, the Medium density felt more like firm, and was almost impossible to "dent". So I exchanged for a Soft pillow. The soft pillow offers better support for my needs; the primaloft filler doesn't clump, appears evenly dispersed.
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TOO firm
04/19/2025
I love your pillows. Overall the quality is very nice and I’ve ordered from you several times over the years. However, this time, the queen size firm pillow was way way too hard! I could not even get a queen sized pillowcase around the pillow in fact
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I love your pillows. Overall the quality is very nice and I’ve ordered from you several times over the years. However, this time, the queen size firm pillow was way way too hard! I could not even get a queen sized pillowcase around the pillow in fact, a king size pillowcase would not fit over the very firm and big queen size pillow. I ended up giving that pillow away and re-ordering a soft pillow, which arrived and was actually very firm… I think you need to reevaluate your firmness levels because the soft is firm and the firm was hard and too big and round. the fact that it didn’t fit a pillowcase should be a red flag within your company that something needs to be done about your quality control. I do appreciate the fact that you have down alternative pillows.
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Do Not Buy!
Iowamom1
Verified Reviewer
04/01/2025
These pillows are AWFUL - not sure they even deserve 1 star! I've ordered the gusseted down alternative premium pillows several times over the past decade, and it was time to buy a new pillow for my husband. I bought one firm, one medium, and one
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These pillows are AWFUL - not sure they even deserve 1 star! I've ordered the gusseted down alternative premium pillows several times over the past decade, and it was time to buy a new pillow for my husband. I bought one firm, one medium, and one soft so he could choose which worked best for him. NONE of these pillows fit into the gusseted pillow protectors that I bought specifically for them - they had to be jammed into the protectors and then my pillowcases like sausages, making them hard as a rock! (Funny thing - the pillow protector DOES fit the gusseted pillow that I had ordered as an "extra" several years ago & just started using!). I don't know what happened to this product, but The Company Store needs to drop this version and go back to the old one, which was great!
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Regret not reading reviews
Wendy V.
Verified Reviewer
03/30/2025
Disappointed. Quality seems good but it is an oversized standard pillow. It does not fit in a standard pillow case. It’s like putting a girdle on a pillow, and then it ends up being like a sausage rather than a pillow. Not comfortable for sleeping at
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Disappointed. Quality seems good but it is an oversized standard pillow. It does not fit in a standard pillow case. It’s like putting a girdle on a pillow, and then it ends up being like a sausage rather than a pillow. Not comfortable for sleeping at all. Would love to return but have already gotten rid of all packaging. I regret not reading the previous reviews and comments.
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4 Ratings-Only Reviews