Hi. We’re very sorry to hear that your Company Cotton Reindeer Classic Smooth Sateen Pillowcase Set in Navy felt scratchy and was not comfortable for use on pillows where your face touches. We understand how disappointing it can be when a product does not feel as soft as expected. Your feedback is sincerely appreciated, and we truly value you taking the time to share your experience. Lightweight percale sheets feature a smooth, matte finish and a cool, crisp feel. Percale is crafted with a balanced weave, meaning it has the same number of threads across as it does down, resulting in a product that is both crisp and soft yet highly durable. This fabric delivers the comfort and freshness of a well-made hotel bed. For additional details on the differences between sheet fabrics, please refer to our sheet buying guide, which we will link below for your convenience. Additionally, we will provide the link to our return instructions, should you wish to return your purchase. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns https://www.thecompanystore.com/sheet-guide.html