Hi, Pat. Thank you for taking the time to review the Legends Hotel Best Down Premium Pillow. We regret that the product did not provide the level of support you were hoping for. We understand how essential the right balance of comfort and support is for a restful night’s sleep. Stomach sleepers do best with a soft, thin pillow that cushions the head and neck while keeping the spine aligned. Back sleepers should choose a medium-density pillow that supports the head and neck and cradles the natural curve of the upper spine. Side sleepers benefit from a firmer or gusseted pillow that contours the head, neck, and shoulders, maintaining a horizontal alignment. Combination sleepers may find that a medium-density or specialty pillow provides a balanced level of support and softness for changing positions throughout the night. Our pillow buying guides are valuable resources designed to help customers discover the ideal pillow to suit their individual needs, sleep preferences, and comfort goals. We will provide the link to the guide for your convenience. Additionally, we will provide the link to our return instructions, should you wish to return your purchase. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns https://www.thecompanystore.com/guides-bedding-essentials-pillows

Hi. Thank you for your feedback on the Legends Hotel Best Down Premium Pillow Gusseted Medium. We are sorry to hear that the medium fill did not provide the level of support you were expecting, though we are glad to know you found it well made, soft, and odorless. Pillows can arrive compressed directly out of the package and may need time to air out to fully restore their natural loft. To help increase volume, you may begin by shaking the pillow to loosen any compressed filling, then gently squeeze and compress it with your hands to redistribute the fill evenly. Lightly punching or patting the pillow can help break up any clumps, and rolling it like a log and unrolling it can also encourage the down to expand. Placing the pillow in the dryer on a low heat setting with tennis balls or dryer balls can further help the filling regain its loft. Regular fluffing will help maintain support and extend the life of the pillow. If you decide that you would like to return your purchase, our return instructions will be linked below for your convenience. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns

Hi. Thank you for your feedback on the Legends Hotel Best Down Premium Pillow Non-Gusseted Firm. We are sorry to hear that the pillow did not meet your expectations in terms of perceived value, quality, and size. We understand that today’s customers have many choices at a wide range of price points, and there are certainly ways in our industry to produce lower-cost alternatives. As a company with more than 100 years in the home textiles business, we remain committed to the two principles that guide us: quality and value. We use carefully selected materials, follow strict manufacturing standards, and do not cut corners in our construction. We appreciate you taking the time to share your perspective, as it helps us continue to evaluate our assortment and how we communicate product details. If you decide that you would like to return your purchase, our return instructions will be linked below for your convenience. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns