Hi Annie. Thank you for taking the time to share your honest feedback with us. We are sorry that the Company Cotton Holiday Print Classic Ultra-Cozy Cotton Velvet Flannel Duvet Cover does not fully meet your expectations. We're delighted to know that you found the product to be warm and inviting. Pilling is natural for flannel material, shedding and pilling will diminish with each wash (machine wash cold, gentle cycle, tumble dry low). A gentle washing cycle reduces how much the sheets rub together while in the laundry, which can help reduce pilling. Pilling is a result of friction and is a natural process that happens to most flannel fabrics, even the most luxurious ones. Pilling can often be seen on fitted sheets near the foot of the bed where frequent abrasive movement can occur. If you toss and turn at night more than usual, or dry your sheets too long, you also will find greater pilling. We trust that this will help in preventing additional wear in the future. Our products are crafted with the highest quality standards, and we back them with our 30-day Rest Easy Guarantee. Our records indicate that your purchase was made in November of 2023, which falls outside of our return guidelines. Please accept our apologies for any inconvenience this may have caused. Although a return cannot be accepted in this case, we are dedicated to ensuring your experience with our products is positive. Our customer care team is ready to assist you in finding a suitable replacement or addressing any concerns you may have. Please feel free to reach out to us directly at 1-800-323-8000.