Hi Cam. Thank you for taking the time to share your feedback with us. We are very sorry to hear that the Company Cotton Classic Cabana Stripe Beach Towels did not meet your expectations. Our goal is to provide high-quality products that combine durability, comfort, and value, and we regret that your experience did not reflect this standard. This particular product has a fabric weight of 450 GSM and is designed as a beach towel, which means it is intentionally lightweight and quick-drying rather than plush. Its construction prioritizes portability and ease of use at the beach or pool, which may result in a different feel compared to thicker, more absorbent bath towels. We appreciate your input, as it helps our team continually refine our product offerings. If you are looking for a softer, plusher towel experience, we recommend exploring our higher GSM collections, which provide enhanced thickness and absorbency. We understand that comfort and thickness are important factors when choosing a towel, and to help you find the perfect option, we are happy to provide a link to our Bath Towel Buying Guide. This guide offers helpful information on different towel weights, materials, and styles so you can select the towel that best meets your needs. We truly appreciate your feedback, as it helps us continue to improve our products and ensure our customers have the best possible experience. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/towel-buying-guide.html

Thank you so much for the 5-star rating! We’re glad you love the simplicity and beauty of the Classic Cabana Stripe Beach Towel. It’s great to hear it’s well made and holds up well in the wash. Perfect for pool or beach days!