Hi. Thank you for reviewing the Rifle Paper Co. Jacquard Bath Towel. We are pleased to hear that you like the beautiful design and found the towel to be soft, but we are sorry that it did not meet your expectations for absorbency and durability. We recommend laundering the towel according to the care instructions prior to first use, as this helps maximize its absorbency. This towel has a fabric weight of 550 GSM. Fabric weight is measured in grams per square meter (GSM), with bath towels typically ranging from 400 to 900 GSM. In general, heavier GSM towels tend to be more absorbent. We appreciate your feedback regarding the fabric and pulled threads, and we will share your comments with our product development team as we continue to improve our products. If you decide that you would like to return your purchase, our return instructions will be linked below for your convenience. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns

H Joanie. Thank you for your feedback. We're delighted to hear that you loved the beautiful Peacock color and found the Jacquard Bath Towel to be well made. We're sorry, however, that the absorbency and thickness did not fully meet your expectations. We understand that towel preferences can vary, with some customers preferring a plusher, heavier feel for added softness and absorption. Your comments regarding the towel's loft and performance are appreciated and will be shared with our product team for review. Thank you for taking the time to share your experience. Your feedback helps us continue to improve our products and better serve our customers.

Hi Andi. Thank you for reviewing our beautiful Rifle Paper Co. Jacquard Hand Towel - Peacock, and we are sorry it was not to your satisfaction. The design and texture are part of the wonderful jacquard weave of the towels. We do want our customers to be happy with their purchases and have included below our returns link should you wish to return within our 30-day policy. If we may be of additional assistance, please feel free to reach out at 1-800-323-8000. Your satisfaction is important to us at The Company Store! https://www.thecompanystore.com/returns

Hi Andi. Thank you for reviewing our wonderful Rifle Paper Co. Jacquard Bath Towel - Peacock, and we agree they are beautiful! The design and texture are part of the luxurious jacquard weave of the towels, but if you are unhappy with your purchase, it may be returned. All our products are made to the highest quality standards, and we stand behind them with our 30-day Rest Easy Guarantee. We have included below our returns link for your convenience should you wish to return within our 30-day policy. If we may be of additional assistance, please feel free to contact us at 1-800-323-8000. We are always happy to help in any way possible. https://www.thecompanystore.com/returns