Hi. Thank you for taking the time to share your honest feedback with us. We are sorry that the Company Essentials Comfort Cushion Memory Foam Gusseted Pillow is firmer than you expected. We’re so glad to hear that you find the pillow to be relatively comfortable! Memory foam is a dense, sponge-like material that gently contours to your head and neck, offering ergonomic support for a more restful night's sleep. These pillows tend to be firmer than down or down alternative options, making them especially well-suited for side and back sleepers. Some of the benefits of memory foam pillows include their wide variety of styles, excellent motion isolation, and superior pressure relief. However, they may be less breathable and less adjustable, and their firmness may not be ideal for everyone. We offer a wide variety of pillows to ensure that every sleeper finds their perfect match. Whether you prefer plush softness, firm support, or something in between, we have options designed to suit every comfort preference and sleep style. For your convenience, we’ll be happy to provide a link to our full collection. Our pillow buying guide is designed to clearly outline the differences between most of our pillow options, helping you find the perfect fit for your sleep needs. We will provide the link to our guide for your convenience! Additionally, we will provide the link to our return instructions, should you wish to return your purchase. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns https://www.thecompanystore.com/search?page=0&prefn1=variousTypes&prefv1=Down%20%26%20Down%20Alt%20Pillows%7CPosture%20Pillows%7CTechnical%20Pillows%7CBundles%7CNovelty%20Pillows%7CPillow%20Inserts&q=Pillow&srule=best-matches https://www.thecompanystore.com/pillow-buying-guide.html

Thank you for taking the time to provide us your wonderful feedback on the Comfort Cushion Memory Foam Gusseted Pillow. It is a pleasure to hear that you are enjoying it, and that it is helping with your sleep! Your satisfaction is very important to us, and we can't wait to serve you again!

Hi Leigha, our goal is to provide top notch quality products to our valued customers and thank you for sharing your fantastic experience with us. We are overjoyed that you found the Comfort Cushion Memory Foam Gusseted Pillow to be very helpful in relieving your neck discomfort. Happy ZZZ!

Hi Rachel. While the Company Essentials™ Comfort Cushion Memory Foam Gusseted Pillow is generally made for therapeutic pressure-relieving support for the head and neck, it is fantastic that you find its wonderful support and cushioning works for your back as well. Thank you for this impressive review of your purchase. We are gratified that it has made a huge difference for you, and you no longer wake up with lower-back pain and sleep a lot better. Your comfort and satisfaction are of the utmost importance to us at The Company Store!

We are honored by your awesome five star review. Your satisfaction is our ultimate commitment, and we are thrilled that we hit the mark for you with our Comfort Cushion Memory Foam Gusseted Pillow. We can’t wait to serve you again!