Hi. Thank you so much for reviewing your recent purchase. We are thrilled to hear that you are satisfied with our lovely Legends Hotel Organic Cotton Down Pillow and that it is perfect for your needs! Your satisfaction means a lot to us, and we genuinely appreciate you taking the time to share your feedback!

We truly appreciate your feedback on your purchase. It truly saddens us to hear that you were disappointed with the fill of the Organic Cotton, Down Pillow, and that they had an odor. We strive to maintain the same level of quality on our products, and we apologize this did not meet your standards. Quality and customer satisfaction is very important to us, so if you wish to return the item, we have provided the link below. We hope you will give us another chance to retore your confidence in our brant. If we can further assist, please contact us at -800-323-8000. https://www.thecompanystore.com/returns

Hi Devin. Thank you for your honest feedback. We are sorry the Legends Hotel™ Organic Cotton, Down Pillow Queen Firm did not meet your expectations. Premium European down pillow: 230-thread count combed cotton organic shell filled with lofty, hypoallergenic white European 600-fill power down. Our down fill is very soft. In order to achieve the firm density, we will add substantially more fill to create each level. Less in the soft, then more ounces of fill in the same size pillow shell creates the medium density and even more down fill is super stuffed in the same size pillow shell to create the firm density. Even though it is a firm density, your pillow will not feel hard, but will be dense and still should sink down a bit when you lay your head on it, in order to provide support. We do offer our pillows in an extra firm density, as well as pillows with fill that is not quite as "soft" as an all down fill. Contact us at 1-800-323-8000 for assistance to shop for alternatives.

Hi John. Thank you for taking the time to share your honest feedback with us. We truly value your feedback and apologize for the difficulties you encountered on our website. Please know that our team is continually working to improve the website to ensure a seamless experience for all our customers. Our pillows come in three sizes: Standard, Queen, and King. When browsing the product page, you'll be prompted to select your preferred size and style. If you haven't made a selection and click ""Add to Bag,"" your order will default to the options shown at the time you clicked. We apologize for any confusion this may cause. If you need assistance, our Customer Care Team is always available to help place orders over the phone. We take your concerns seriously and are committed to meeting your expectations moving forward. Your feedback is crucial to helping us enhance our service and better serve our customers. If there is anything else we can assist you with, please don’t hesitate to reach out to us directly at (800) 323-8000. We truly appreciate your business and look forward to providing you with a better experience in the future.

Hi John. Thank you so much for sharing your valuable feedback with us. We sincerely apologize for any challenges you experienced on our website. Your input is incredibly important to us, and we want to assure you that we are always working to improve the shopping experience for all of our customers. Our pillows are available in three sizes: Standard, Queen, and King. When you're on the product page, you'll be prompted to choose your size and style. If no selection is made and you click ""Add to Bag,"" the order will default to the options visible at the time you clicked. We apologize for any confusion this may have caused. If you ever need help or have any questions, our Customer Care Team is more than happy to assist you over the phone. We truly appreciate your understanding, and your feedback helps us continue to grow and improve. If there is anything else we can assist you with, please don’t hesitate to reach out to us directly at (800) 323-8000. We truly appreciate your business and look forward to providing you with a better experience in the future.