Hi. Thank you for sharing your feedback on the Legends Hotel Best LoftAIRE™ Ultra Down Alternative Premium Pillow. We’re so pleased to hear that you found the quality excellent, though we are sorry that the firmness level was not the right fit for you this time. We understand how essential the right balance of comfort and support is for a restful night’s sleep. Stomach sleepers do best with a soft, thin pillow that cushions the head and neck while keeping the spine aligned. Back sleepers should choose a medium-density pillow that supports the head and neck and cradles the natural curve of the upper spine. Side sleepers benefit from a firmer or gusseted pillow that contours the head, neck, and shoulders, maintaining a horizontal alignment. Combination sleepers may find that a medium-density or specialty pillow provides a balanced level of support and softness for changing positions throughout the night. Our pillow buying guides are valuable resources designed to help customers discover the ideal pillow to suit their individual needs, sleep preferences, and comfort goals. We will provide the link to the guide for your convenience. Additionally, we will provide the link to our return instructions, should you wish to return your purchase. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns https://www.thecompanystore.com/guides-bedding-essentials-pillows

Hi Kate. Thank you for sharing your feedback regarding the Legends Hotel Best LoftAIRE™ Ultra Down Alternative Premium Pillow. We’re delighted to hear that you appreciated the quality construction and the thoughtful design of the gussets. However, we are truly sorry that the pillow’s softness did not meet your expectations and felt more medium-firm than you had hoped. We completely understand how important personal comfort preferences are, and we sincerely apologize that this pillow did not provide the exact experience you were looking for. Your insights are incredibly valuable to us, as they help us continue to refine our products and ensure that we meet the diverse comfort needs of our customers. We greatly appreciate you taking the time to share your experience and are genuinely sorry that this pillow was not the right fit for you. Our pillows come in a variety of densities, giving customers the option to choose the best fit for their needs. We will provide the link to our pillow-buying guide to help you choose a pillow that will work best for you. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/guides-bedding-essentials-pillows

Stating that these are the best non down pillows you have tried is a wonderful testimonial to the exceptional quality of our product! Thank you for this fantastic review of our amazing Legends Hotel™ Best LoftAIRE™ Ultra Down Alternative Premium Pillow - Gusseted, Soft, King. Your satisfaction means a lot to us, and we genuinely appreciate you taking the time to share your feedback! Enjoy!

Hi JoyMD. Thank you for reviewing our Legends Hotel™ Best LoftAIRE™ Ultra Down Alternative Premium Pillow - Gusseted, Soft, King. We realize that pillows are a very personal choice, and each customer may view the same pillow differently. We are sorry the LoftAIRE™ pillow did not meet your expectations, but we no longer offer the Primaloft pillows you previously purchased. You may wish to try our Cool Zzz™ Deluxe Pillows (item 11190) which are ideal for all sleep positions. They do not come in the gusseted version but are wonderful pillows. All our products are made to the highest quality standards, and we stand behind them with our 30-day Rest Easy Guarantee. Should you wish to return the LoftAire pillow, we have included our returns link below for your convenience. If you should need additional assistance, please feel free to contact our customer service at 1-800-323-8000. You are a valued customer, and we are always happy to help in any way possible. Returns link: https://www.thecompanystore.com/returns

Hi. Thank you for sharing your wonderful feedback on the Legends Hotel Best LoftAIRE™ Ultra Down Alternative Premium Pillow. We’re delighted to hear it’s the perfect match for your stomach sleeping needs and provides the ideal combination of softness, comfort, and support. We’re also so glad you appreciated the packaging and quality. Your high recommendation means so much to us!