Thank you for sharing your experience. We are glad you gave this pillow a try based on the sleeping position, and I’m sorry it didn’t provide the softness or you were hoping for. Your feedback is really helpful, and we appreciate you letting us know. You can reach out to us if you wish to explore other options. Your satisfaction is important to us.

Hi Janet. Thank you for reviewing one of our best sellers, our exceptional quality Legends Luxury™ Royal Down Pillow - Medium, Standard, and we are sorry it did not meet your expectations. We are pleased to see that, although the pillow is being returned, you would still recommend this pillow. Your comfort and satisfaction mean a lot to us, and we genuinely appreciate you taking the time to share your feedback!

Thank you for your feedback! We are glad to hear you found the Royal Down Pillow - Firm to be high quality. We appreciate your note on the firmness and will keep it in mind as we continue to improve our products. We apologize for any inconvenience, and we are here to assist if you have further concerns.

Hi. Thank you for reviewing your purchase of the Legends Luxury Royal Down Pillow and sharing your experience. We are very sorry to hear that, despite the high-quality materials and craftsmanship, the pillow did not provide the support you needed as a side-sleeper, resulting in discomfort and headaches. We understand how essential the right balance of comfort and support is for a restful night’s sleep. Side sleepers often benefit from a firmer or gusseted pillow that contours the head, neck, and shoulders to maintain proper alignment, while combination sleepers may find a medium-density or specialty pillow better accommodates changing positions throughout the night. Our pillow buying guides are designed to help customers find the ideal pillow to suit their individual needs, sleep preferences, and comfort goals, and we encourage you to consult these resources for guidance in selecting a pillow that will provide the support and comfort you are seeking. We will provide the link to the guide for your convenience. Additionally, we will provide the link to our return instructions, should you wish to return your purchase. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns https://www.thecompanystore.com/guides-bedding-essentials-pillows

Thank you for your wonderful feedback! We are so glad you love the Royal Down Pillow - Medium, from the Company Store and that the fill density, softness, and comfort are just right for you. We truly appreciate your support and hope you continue enjoying restful nights ahead.

Thank you for your feedback! We are so glad you love the soft sateen cover of the luxurious Royal Down Pillow - Firm, and the added resilience it provides. Your comfort is our promise.