Hi. Thank you for your feedback on the Company Essentials Duo Sleep Neck Posture Pillow Cover. We’re glad to hear that it has helped eliminate neck pain and provides excellent support, especially for side sleepers, while your husband enjoys a down pillow for back sleeping.

Hi Kim. Thank you for sharing your experience with the Company Essentials Duo Sleep Neck Posture Pillow Cover. We’re so happy to hear that your new pillow has brought you comfort and relief from neck pain and headaches. It’s wonderful that it’s already exceeding your expectations, and we hope it continues to be your perfect “holy grail” pillow for many restful nights ahead!

Hi. Thank you for taking the time to share your honest feedback with us. We are sorry that the Company Essentials Duo Sleep Neck Posture Pillow Cover does not meet your expectations. We're delighted to know that you love the pillow itself! The Essentials Duo Sleep Neck Posture Pillow Cover is designed to fit the matching pillow. We understand how important it is to receive products that meet your expectations, and we regret any disappointment or inconvenience this situation has caused. Our team takes product quality seriously, and we are committed to continually improving our processes to prevent such occurrences in the future. We have shared your concerns with our team. Please note that we offer pre-paid return labels that are available when submitting a return on our website. Or if you need assistance, our Customer Care Team is always happy to help! Please expect to hear from us shortly. We look forward to resolving your concerns.