Thank you for reviewing our Company Essentials™ Down Alternative Bolster Pillow Insert, 6 in. x 15 in., and we apologize that the fill is not to your satisfaction. At times, the fill in pillows may become constricted due to the manufacturing and packaging processes. We generally recommend placing in the dryer upon receiving and tumble on low with wool dryer balls (we have them online, item 10027, if you do not already have them) to fluff up and redistribute the fill. If still unhappy with the insert, it may be returned within our 30-day return policy by following the instructions in the returns link we have included below. If we may be of further assistance, please feel free to reach out at 1-800-323-8000. We are here to assist in any way possible. https://www.thecompanystore.com/returns

Hi Des. Thank you for taking the time to share your honest feedback with us. We are truly sorry to hear that the Company Essentials Down Alternative Bolster Pillow Insert did not provide the comfort you were hoping for and that it caused you discomfort after only one night. We know how important it is to find the right pillow, and we regret that your experience has been anything less than restful. Your comfort and satisfaction mean a great deal to us, and we sincerely apologize that this product was not the right fit for you. Our pillows are available in a range of densities to help customers select the support level that best suits their preferences, and we generally recommend allowing several days of use for the pillow to adapt and contour to your natural sleeping position. That said, we understand that comfort is very personal, and we want you to feel confident in your purchase. We offer a 30-day Rest Easy Guarantee, allowing customers to try the pillow for the recommended period and return it if it doesn't meet their needs. We will provide the link to our pillow-buying guide to help you choose a pillow that will work best for you. Additionally, we will provide the link to our return instructions should you wish to return your purchase. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns https://www.thecompanystore.com/guides-bedding-essentials-pillows

Hi Lynn. We are sorry to hear that you were disappointed with the Down Alternative Bolster Pillow. We recognize the importance of comfort, and our Product Development Team will be informed of your valuable feedback regarding the pillow's excessive firmness. We are happy to help you with a return if you would like. If you have any questions or concerns, kindly get in touch with us. Your satisfaction is our top priority!

Thank you for your feedback, it is greatly appreciated. We are happy that your purchase of the Down Alternative Neckroll Pillow Insert met all of your expectations. We do have the cover for this item, and we have provided the link below for your convenience. If we can further assist, please contact us at 1-800-323-8000. https://www.thecompanystore.com/belgian-linen-pillow-cover/83146.html?dwvar_83146_color=DENIM%20BLUE&dwvar_83146_size=NECKROLL

Hi Sandy ~ We are so sorry that the neckroll pillow insert did not work out for you. If you would like to return it, I will include the link for our return instructions below. If you have further questions or concerns, please do not hesitate to contact us. Your satisfaction is our priority! https://www.thecompanystore.com/returns