Hi Ella. Thank you for sharing your shopping experience. We are glad to know you love the design and feel of the Company Cotton™ Holiday Print Classic Ultra-Cozy Cotton Velvet Flannel Bed Sheet Set - Berries and Leaves, Queen. We are sorry you were disappointed that your sheets have shrunk after washing in warm water and dried on low heat. Woven in Portugal, our cotton flannel is brushed and sheared, giving it a velvety finish that keeps getting better over time to create the coziest bedding ever. 5 oz. cotton yarn-dyed flannel 170 GSM. Crafted by master Portuguese textile artisans. Brushed and sheared for a velvety soft hand. Fitted sheets feature an all-around elastic for ease of placement and less movement on the bed. Accommodates mattresses of up to 18 in. deep. Most customer reviewers say these sheets washed well. Here are the care instructions: Wash before use recommended. Machine wash cold, gentle cycle with like colors. Use non-chlorine bleach only as needed. Tumble dry low. Warm iron as needed. Since you washed in warm water, this could be the reason for the shrinkage. You may want to try washing in cold and tumble dry on low, removing from the dryer promptly. Then press gently with a warm iron. This may stretch the fabric a bit, and the fabric may stretch someone once it is in use on your mattress. Contact us at 1-800-323-8000 for any further assistance.

Hi Kelley. Thank you for taking the time to share your feedback, and we are pleased that you like the wonderful design. We are sorry to hear that your experience with the flannel sheets has not matched what you expected, especially given how meaningful flannel bedding traditions can be during the winter season. Our flannel products are carefully designed and tested to provide softness, warmth, and durability over time. Flannel sheets pilling is a natural process due to friction from normal use (movement while sleeping), washing, and drying, and not a sign of poor quality. Shedding and pilling generally reduce with each washing if washed as recommended. For best care of flannel, we recommend washing separately, cold water, gentle cycle, and tumble dry low to maintain softness and durability. We hope this helps, and if we may be of further assistance, please feel free to reach out at 1-800-323-8000. We are always happy to help in any way possible, and we thank you for shopping with The Company Store.

We love your great review and are happy to hear that your parents are enjoying the beautiful Holiday Print Classic Ultra-Cozy Cotton Velvet Flannel Bed Sheet Set - Berries And Leaves. This collection is truly a holiday favorite, and you made a great choice. Your satisfaction is our promise.

Hi. Thank you for taking the time to share your experience with us. We’re very sorry to hear about your disappointment with your new Company Cotton™ Holiday Print Classic Ultra-Cozy Cotton Velvet Flannel Bed Sheet Set and completely understand how frustrating it can be to notice pilling after the first wash. Pilling is a natural occurrence for flannel material, as friction during washing and use can cause small fibers to form tiny balls on the surface. This is most often seen in areas of frequent movement, such as the foot of the fitted sheet. Shedding and pilling typically diminish with each wash, especially when sheets are machine washed in cold water on a gentle cycle and tumble dried on low. Using a gentle cycle helps reduce how much the sheets rub together in the laundry, which can further minimize pilling. Avoid over-drying, as extended tumble drying can increase pilling as well. Even the most luxurious flannels, like the Company Cotton™ Holiday Print Classic Ultra-Cozy Cotton Velvet Flannel Bed Sheet Set, can experience this, and with proper care, the sheets should remain soft and comfortable. We hope these tips help preserve your flannel sheets and prevent additional wear in the future. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.