Most products manufactured in our La Crosse, WI factory are covered by our Lifetime Guarantee. The products may be returned at any time** (see below for exclusions). We will gladly offer you an exchange, merchandise credit towards a new product, or gift card (excluding delivery fees). Look for this symbol throughout the catalog and website which indicates the product carries a Lifetime Guarantee.
** The Company Store® products are made to the highest-quality standards, right here in our La Crosse, Wisconsin factory, and we’ll do whatever we can to make sure you’re completely satisfied. Please see our FAQ’s below, if you are unsure if your product falls under our Lifetime Guarantee.
|| What products are made in the La Crosse, Wisconsin factory that are covered by the Lifetime Guarantee?
Any of our down, down and feather blend, or synthetic down products. Down, down and feather blend, or synthetic down items include pillows, comforters, blankets, featherbeds, mattress pads, and specialty pillows.
|| Whose lifetime does the “Lifetime Guarantee” cover?
The guarantee covers the lifetime of the household of the individual who placed the order.
|| What if there are quality issues with my product?
Any quality issues as a result of the manufacturing process, including but not limited to: excessive down leaking; stitching of the pattern or edge coming undone; the cording along the outer edge is not connected or is loose; the fabric is not dyed consistent across the item; product is not made to specification, such as an incorrect stitch pattern; or the product is labeled incorrectly, may be returned under the Lifetime Guarantee.
|| What if the merchandise has visible staining, is damaged, or has been altered?
All Lifetime Guarantee returns go through an inspection process once received in the returns department. Returns beyond the normal wear and tear of a lifetime product will be returned to you with a letter stating why the item does not fall under our Lifetime Guarantee. Visible staining such as pet stains, food stains, or human bodily fluids voids the Lifetime Guarantee. Alterations to the product, improper care of product, such as not following cleaning instructions, or man/pet made damages are other examples that would void the Lifetime Guarantee.
|| Is the Lifetime Guarantee retroactive?
No. The Lifetime Guarantee only applies to purchases after February 10, 2006.
|| Do I need a receipt, proof of purchase or tags attached?
Yes, the tags on the item, including The Company Store® label and item label, should still be attached. Proof of purchase should also be included with your return. Proof of purchase can be the original order or shipping confirmation, credit card statement, or packing slip. If you do not have proof of purchase, Customer Service will make every attempt to locate your original order. If proof of purchase cannot be established, the item would be returned to you with a letter.
|| What are my return options?
We will offer you a replacement of equivalent merchandise, a gift card for the original purchase amount of the item (excluding original delivery fees), or a merchandise credit of the original purchase price of the item (excluding original delivery fees) towards a new order.
|| Do I have to pay to have the item returned?
Yes, you are responsible for the shipping cost of sending the item back to us.
|| How do I return the merchandise?
Please call us at 1-800-289-8508 for assistance. We will notate your account that you are returning an item for Lifetime Guarantee consideration. Once you have completed the call, please package the item, including the original proof of purchase, and send to the following address using a traceable shipping method:
The Company Store
Attn: Lifetime Guarantee Returns
2929 Airport Rd
La Crosse, WI 54603-1259
Within 2-3 business days of receipt of your product, our Lifetime Returns Specialists will inspect your item and contact you via phone, email, or letter to continue the process of exchanging for a new item, applying credit towards a new order, or sending you a gift card for a future purchase. If the item does not meet our Lifetime Guarantee policy, the product and a letter will be sent to you.