FAQs

Need assistance? Got a question? Chances are, you'll find the help you need right here in our Frequently Asked Questions (FAQs) library. We've tried to think of every possible question you might have about shopping our site, buying our products, and finding out about our customer service policies. So take a look here for the basics on what it's all about. If you don't find the answer you need, or you have a specific question, you'll find instructions on how to contact us for more information in many of the answers.


About The Company Store®
    Who, or what, is The Company Store?
    In the 1800s, our European ancestors settled along the scenic bluffs of western Wisconsin, on the banks of the Mississippi River. From their Scandinavian homeland they brought traditional skills and values passed down from generation to generation. To endure the often brutal Wisconsin winters, they naturally began handcrafting the warm down comforters and featherbeds they knew so well in the "old country." This strong sense of tradition and craftsmanship was the foundation for what would become The Company Store®.

    Heritage
    Since 1911, it’s been our mission to bring comfort to your home—and, more than a century later, we’re still doing it. 100+ years of hard work and quality craftsmanship gives us an expertise that no one else can match.

    Exclusive Designs
    Our in-house design studio creates an amazing range of prints and patterns that you won’t find anywhere else.

    We’re Famous for Down
    We got our start creating opulent down comforters using the world’s finest materials, and we still follow that tradition—though our collection has widened to include down alternative products as well. You’ll find an amazing selection of super-light to ultra-warmth comforters, pillows to accommodate personal sleep styles, cozy featherbeds, and more— most assembled in La Crosse, Wisconsin and covered by our Lifetime Guarantee.

    The Best Bedding, Ever
    Our bedding brings together the world’s finest materials and craftsmanship. From quilts and duvets to blankets and sheeting, we have everything you need to create the bed of your dreams.

    Great Service
    We’re dedicated to providing you with excellent service and making sure that you get exactly what you want. Our knowledgeable customer service agents are here to answer your questions, 24 hours a day.

    Efficient Structuring
    Unlike the traditional supply chain, we partner directly with our suppliers to source the best quality craftsmanship and the finest materials. We remove the costly layers, then pass along the savings to you.

    How do I contact The Company Store?
    Chances are, you'll have a question that we've tried to answer here on our site in our Frequently Asked Questions (FAQs) area. If you've reviewed our FAQs and still have a question, you can call us at 1-800-289-8508 or send us an email at custserv@TheCompanyStore.com. Please include complete information as applicable when making your inquiry so that we can respond as quickly and accurately as possible.

    What is The Company Store's mission?
    To be the #1 source for everyday comfort and style. We are committed to developing the highest quality, exclusively designed products that simplify our customers’ lives and bring comfort to their home.



Product Recalls
About The Company Store® Catalog
General Product Questions
Monogramming
The Company Store® Bedding Products
The Company Store® Bath Products
Infant Bedding Safety Information
Email and Privacy Issues
The Company Store® and Company Kids® Website Cookies
How do I enable cookies on my computer
How do I use a Promotion Code
Payment Methods
About Gift Card and E-Gift Cards
Shopping with a Gift Card or E-Gift Card
Returns purchased with a Gift Card or E-Gift Card
Order Processing and Delivery Information
Delivery and Returns
Down FAQs
Lifetime Guarantee