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FAQ's

FAQs
Need assistance? Got a question? Chances are, you'll find the help you need right here in our Frequently Asked Questions (FAQs) library. We've tried to think of every possible question you might have about shopping our site, buying our products, and finding out about our customer service policies. So take a look here for the basics on what it's all about. If you don't find the answer you need, or you have a specific question, you'll find instructions on how to contact us for more information in many of the answers.


About The Company Store® and Hanover Direct, Inc.
    Who, or what, is The Company Store?
    In the 1800s, our European ancestors settled along the scenic bluffs of western Wisconsin, on the banks of the Mississippi River. From their Scandinavian homeland they brought traditional skills and values passed down from generation to generation. To endure the often brutal Wisconsin winters, they naturally began handcrafting the warm down comforters and featherbeds they knew so well in the "old country." This strong sense of tradition and craftsmanship was the foundation for what would become The Company Store.

    In 1911, we opened our doors as The La Crosse Garment Company and, in the spirit of our ancestors, took pride in the products we made. For six generations we've been committed to making and bringing you the very best products. Guaranteed! To this day, we craft natural cotton and large-cluster European down into the ultimate sleeping pleasure - right here in La Crosse, Wisconsin. This gives us total quality control. And, we still believe in putting quality, value and the customer first.

    How do I contact The Company Store?
    Chances are, you'll have a question that we've tried to answer here on our site in our Frequently Asked Questions (FAQs) area. If you've reviewed our FAQs and still have a question, you can call us at 1-800-289-8508 or send us an email at custserv@TheCompanyStore.com. Please include complete information as applicable when making your inquiry so that we can respond as quickly and accurately as possible.

    What is The Company Store's mission?
    To be the #1 source for everyday comfort and style. We are committed to developing the highest quality, exclusively designed products that simplify our customers’ lives and bring comfort to their home.



Product Recall:
Release number 10-073 issued by the CPSC on December 15, 2009
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