Privacy and Security
- Cookies – How we know what we know without you telling us!
- Your E-mail address — Do We Know It?
- Your E-mail address — What Do We Do With It?
- Personal Information Other Than Your E-mail Address
- Opt-Out of Future Catalogs
- Correction of Your Personal Profile
- Shopping Analysis Provided by Third Party
- Customer Privacy During Tracking By Our Data Compilers
- Access by The Operator of Our Affiliates Program
- Access By the Operator of Our Security Monitor
- Access by Third Party Advertising Companies
- Access By Other Corporate Entities
- Security Policy
- Important update about SSL Technology
- About The Company Store® and Hanover Direct, Inc.
- About The Company Store® Catalog
- General Product Questions
- The Company Store® Bedding Products
- The Company Store® Bedding Sizes
- The Company Store® Bath Products
- Infant Bedding Safety Information
- Email and Privacy Issues
- The Company Store® and CompanyKids® Website Cookies
- How do I use a Promotion Code?
- How do I enable cookies on my computer?
- Payment Methods
- About Gift Cards and E-Gift Cards
- Shopping with a Gift Card or E-Gift Card
- Returns purchased with a Gift Card or E-Gift Card
- Order Processing and Delivery Information
- Delivery and Returns
- Down FAQs
- Lifetime Guarantee
- InCompany Rewards™
Our Standard Delivery method is United States Postal Service. For most in-stock items delivered via Standard Delivery within the contiguous United States you should expect to receive your order within 7-10 business days of placing your order, depending on your delivery area. Orders shipped outside the contiguous United States may take up to 60 days to be received via Standard Delivery. Some items are shipped directly from the manufacturer (these items are noted on the product page) and may take up to 6-8 weeks for delivery.
Orders shipped outside the contiguous United States may take up to 60 days to be received via Standard Delivery. Some items are shipped directly from the manufacturer (these items are noted on the product page) and may take up to 6-8 weeks for delivery. Please allow additional time for monogrammed items. Include your daytime phone number and a street address when ordering. If we need to ship your order in parts, delivery will be charged on a pro-rated basis.
Please note a signature is required for orders over $500.
Please contact Customer Service at 1-800-285-3696 for delivery charges to Alaska, Hawaii, Puerto Rico, and U.S. Territories. Items with heavyweight charges are not available outside the 48 contiguous states.
If you would like to receive your order more quickly, rush options (available within the contiguous U.S. only) are offered. We guarantee these deliveries or we pay for them ourselves!
|•||Express Delivery for an additional $8.00. Orders of in-stock items will be received in 3-5 business days.|
|•||2nd Day Delivery for an additional $15.00. Orders of in-stock items will be received in 2 business days.|
|•||Overnight Delivery for an additional $25.00. Orders of in-stock items will be received next business day.|
Standard and rush delivery charges within the contiguous 48 states:
Our "REST -EASY" Guarantee
If, for any reason, you're not satisfied with a purchase, we will gladly offer you an exchange, refund or merchandise credit within 90 days of receipt (excluding delivery and service charges). After 90 days, no return will be accepted, with the exception of Lifetime Guarantee. All of The Company Store® product are made to the highest quality standards.
Please send to the address specified on your packing slip. If you do not have a packing slip, please return to:
The Company Store
3379 Joseph Martin Highway
Martinsville VA 24112
Note: Depending on the method you use to return your package, please allow up to 14 calendar days from the day you returned your package for your return to be processed and your account credited.
White Glove Service
White Glove Service is available only for the large and certain items. White Glove Service is not available outside the 48 contiguous states. Please call our Customer Service representatives at 1-800-289-8508 for detailed delivery information.
Some furniture and other large items are shipped directly from the manufacturer. Please allow 12 weeks for delivery. For these and other heavyweight items, additional delivery charges are listed with the product in the catalog, or on the product's page on our website. Items with heavyweight charges are not available outside the 48 contiguous states. Please call our Customer Service representatives at 1-800-289-8508 for detailed delivery information.
Please call customer service at 1-800-289-8508 for information on shipping abroad. All catalog prices and delivery rates are quoted in U.S. funds and do not include applicable duty, customs charges or taxes which are paid by the customer. When shipping abroad, we must have the recipient's telephone number with the order. All applicable duty, customs charges and taxes are paid by the recipient.
Custom Upholstery Return Policy
Because of their custom nature, headboards, complete beds, slipcovers, benches and settees cannot be returned unless received damaged or defective. To ensure you are choosing the right fabric, we recommend you order swatch materials before placing your order.