Hi. Thank you for taking the time to share your honest feedback on the Company Essentials Down Alternative Bolster Pillow Insert. We’re glad to hear it was sufficient for your needs, though we understand it may not have felt as full or lofty as you were expecting. Pillow comfort and fill preference can vary from person to person, and your insight is helpful for other customers when selecting the option that best suits their needs. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Please note, we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.

Thank you for reviewing our Company Essentials™ Down Alternative Bolster Pillow Insert, 6 in. x 15 in., and we apologize that the fill is not to your satisfaction. At times, the fill in pillows may become constricted due to the manufacturing and packaging processes. We generally recommend placing in the dryer upon receiving and tumble on low with wool dryer balls (we have them online, item 10027, if you do not already have them) to fluff up and redistribute the fill. If still unhappy with the insert, it may be returned within our 30-day return policy by following the instructions in the returns link we have included below. If we may be of further assistance, please feel free to reach out at 1-800-323-8000. We are here to assist in any way possible. https://www.thecompanystore.com/returns

Hi BZ. Thank you for your feedback! We're glad to hear that your down alternative bolster pillow insert met your expectations and handled washing and drying so well. We appreciate you sharing your experience!

Hi Des. Thank you for taking the time to share your honest feedback with us. We are truly sorry to hear that the Company Essentials Down Alternative Bolster Pillow Insert did not provide the comfort you were hoping for and that it caused you discomfort after only one night. We know how important it is to find the right pillow, and we regret that your experience has been anything less than restful. Your comfort and satisfaction mean a great deal to us, and we sincerely apologize that this product was not the right fit for you. Our pillows are available in a range of densities to help customers select the support level that best suits their preferences, and we generally recommend allowing several days of use for the pillow to adapt and contour to your natural sleeping position. That said, we understand that comfort is very personal, and we want you to feel confident in your purchase. We offer a 30-day Rest Easy Guarantee, allowing customers to try the pillow for the recommended period and return it if it doesn't meet their needs. We will provide the link to our pillow-buying guide to help you choose a pillow that will work best for you. Additionally, we will provide the link to our return instructions should you wish to return your purchase. If you need any assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at custserv@thecompanystore.com. Your satisfaction is important to us. https://www.thecompanystore.com/returns https://www.thecompanystore.com/guides-bedding-essentials-pillows

Hi Lynn. We are sorry to hear that you were disappointed with the Down Alternative Bolster Pillow. We recognize the importance of comfort, and our Product Development Team will be informed of your valuable feedback regarding the pillow's excessive firmness. We are happy to help you with a return if you would like. If you have any questions or concerns, kindly get in touch with us. Your satisfaction is our top priority!