Standard Delivery
Our Standard Delivery method is United States Postal Service. For in-stock items delivered via Standard Delivery within the continental United States you should expect to receive your order within 7-10 business days of placing your order, depending on your delivery area. Standard Delivery charges are based on the order value.
Orders shipped outside the continental United States may take up to 60 days to be received via Standard Delivery. Some items are shipped directly from the manufacturer (these items are noted on the product page) and may take up to 6-8 weeks for delivery. Please allow additional time for monogrammed items. Include your daytime phone number and a street address when ordering. If we need to ship your order in parts, delivery will be charged on a pro-rated basis.
Please contact Customer Service at 1-800-285-3696 for delivery charges to Alaska, Hawaii, Puerto Rico, and U.S. Territories. Items with heavyweight charges are not available outside the 48 contiguous states.
Rush Delivery
If you would like to receive your order more quickly, rush options (available within the continental U.S. only) are offered. We guarantee these deliveries or we pay for them ourselves!
- Express Delivery for an additional $8.00. Orders of in-stock items will be received in 3-5 business days.
- 2nd Day Delivery for an additional $15.00. Orders of in-stock items will be received in 2 business days.
- Overnight Delivery for an additional $25.00. Orders of in-stock items will be received next business day.
Orders for all rush delivery methods must be placed by 11:00 AM Eastern time for that day’s processing. Delivery time does not include weekend days and holidays. (Sorry, rush delivery not available on featherbeds and other bulk items.)
Standard and rush delivery charges within the contiguous 48 states:
| Order Value |
Delivery Charge |
| $0.01-$25.00 |
$5.95 |
| $25.01-$50.00 |
$7.95 |
| $50.01-$75.00 |
$12.95 |
| $75.01-$100.00 |
$14.95 |
| $100.01-$150.00 |
$16.95 |
| $150.01-$200.00 |
$18.95 |
| $200.01-$250.00 |
$20.95 |
| $250.01-$400.00 |
$22.95 |
$400.01 and over |
8% |
|
|
|
| Rush Delivery Charges |
| Overnight (next business day) |
Add $25.00 |
| 2ndDay (2 business days) |
Add $15.00 |
| Express (3-5 business days) |
Add $ 8.00 |
| Alaska, Hawaii & Puerto Rico |
Please Call |
| International |
Please Call |
|
| Tax Rate
|
| NJ |
7% of "Total" |
| PA |
6% of "Total" |
| WI* |
5%* of "Total" |
| VA |
5% of "Total" |
| *5.5% sales tax to LaCrosse and Dane
Counties, WI. |
|
|
White Glove Service
White Glove Service is available only for the large and certain items. White Glove Service is not available outside the 48 contiguous states. Please call our Customer Service representatives at 1-800-289-8508 for detailed delivery information.
Heavyweight Items
Some furniture and other large items are shipped directly from the manufacturer. Please allow 12 weeks for delivery. For these and other heavyweight items, additional delivery charges are listed with the product in the catalog, or on the product's page on our website. Items with heavyweight charges are not available outside the 48 contiguous states. Please call our Customer Service representatives at 1-800-289-8508 for detailed delivery information.
International Shipping
Please call customer service at 1-800-289-8508 for information on shipping abroad. All catalog prices and delivery rates are quoted in U.S. funds and do not include applicable duty, customs charges or taxes which are paid by the customer. When shipping abroad, we must have the recipient's telephone number with the order. All applicable duty, customs charges and taxes are paid by the recipient.
Returns
Please send to the address specified on your packing slip.
If you do not have a packing slip, please return to:
The Company Store
Operations Center
5022 Hollins Road
Roanoke, VA 24050
Custom Upholstery Return Policy
Because of their custom nature, headboards, complete beds, slipcovers, benches and settees cannot be returned unless received damaged or defective. To ensure you are choosing the right fabric, we recommend you order swatch materials before placing your order.
Or see our FAQs for your returns or exchange questions.
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