Canadian Returns Policy
If, for any reason, you're not satisfied with a purchase, we will gladly offer you an exchange, refund or merchandise credit within 90 days of receipt (excluding delivery and service charges). After 90 days, no returns will be accepted. Please note that this refund will include the duties and taxes that were initially paid at checkout. Our customer care center will assist you with processing your return, please follow the instructions listed below:
How do I return something?
|1.||Please contact our customer support team at 1.800.289.8508, Monday thru Friday 7:00 AM to 9:00 PM Central Time and Saturday and Sunday 8:00 AM to 5:00 PM Central Time or send us an email to firstname.lastname@example.org, indicating your The Company Store order number, a description of the item you wish to return and the reason for return.|
|2.||Based on the items being returned, we will communicate to you the exact value of your credit for the item(s) being returned. You will be credited for the product value and any related duties and taxes, less return handling fees for customs and brokerage, if applicable.|
|3.||The Company Store® will communicate to you the mailing address for our Canadian returns facility.|
|4.||Clearly identify our Canadian returns facility address as the destination on the package labeling. When returning merchandise to The Company Store, carefully wrap the items and return them to the Canadian address provided with shipping charges prepaid. C.O.D. returns cannot be accepted and will be refus|
|5.||Please fill out the Reason for Return Service section (2A) on your original packing slip along with the instructions for exchange or refund (2B).
*Return reason codes:
Please note any additional reasons for the return on the back of the form.
|6.||Put the returnable item(s) and a copy of the original Packing Slip (with the Reason for Return Service section completed) in the original shipment packaging. Please include all product-packing materials.|
|7.||Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the Canadian address provided. For your protection, we recommend you insure your package for the full replacement value with your chosen carrier.|
|8.||Once received at our returns facility, your package will be forwarded to us in the U.S. and we will credit your return once the package has been received and processed in the U.S., typically within 14 to 30 business days after the package is sent.|
|9.||Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement. If you ordered by check, your refund check will be processed for mailing by first-class mail, within 7 days of the time The Company Store processes your return.|
|10.||In General. All returns will be subject to The Company Store® and Borderfree's return policies Subject to its then-current return policies, Borderfree will facilitate the return to The Company Store® Borderfree does not guarantee that any product will be cleared back through customs or that The Company Store ?or applicable government authorities will issue a refund. Any credit issued, including for gift returns, will be issued to the credit card used in the original purchase and will include the original cost of the product plus any duties and taxes originally charged, less any return charges imposed by The Company Store® or Borderfree and any applicable taxes. Borderfree also reserves the right to recover any actual logistics costs incurred in the processing of a return back to The Company Store's returns facility in the form of a reduced credit, unless otherwise instructed by The Company Store®|
If you have any questions, please call us at 1.800.289.8508.