The Company Store®
500 Company Store Road
La Crosse, WI 54601-4477
1-800-323-8000
CustServ@thecompanystore.com
Version August 1, 2006
Where you go and what you do — What we know without you telling us !
Data about your activity while
here on this site is automatically provided to The Company Store® when
you sign on. For each visitor, our Web server automatically recognizes
only your domain name, but not your e-mail address. We collect only the domain name, but not the e-mail address of visitors to our Web pages; we collect aggregate information on what pages consumers access or visit, how many visits we get, and information such as where visitors arrived from as far as other sites on the Internet or if they directly typed our website address into their browser. It is used by us for internal review in aggregate and non-personally-identifiable form.
Cookies — How we know what we know without you telling us !
When you come to The Company Store® or when you register with The Company Store® we create your personal profile, assign a personal identification
number, then send this personal identification number back to your computer's hard
drive in the form of a "cookie," which is a very small bit of code.
A "cookie" is very small text file placed on your hard drive by a Web Page server. It serves as your personal identification card, and cannot be executed as code or deliver viruses. The use of cookies is an industry standard; you will find them at most major Web sites.
Cookies make Web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies.
Cookies enable us to know more about your use of the site, and allow you
to utilize some of our website's functionality, and correspond with us
about your personal profile without having to fill out registration forms
with information you've already provided. We use
cookies to record session information, such as items that you added to
your shopping cart and to conduct marketing tests on our Web pages. By
showing how and when you use the site, cookies help us see which areas and
products are popular and which are not. Many improvements and updates to
the site are based on such data as total number of visitors and pages
viewed. This information is most easily tracked with cookies. We use the
information from cookies to provide services better tailored to our
visitors' needs.
The purpose
of a "cookie" is to tell the server that you returned to that Web page. Of
course, if you never register or leave personal information with The Company Store® then the server only knows that someone with your cookie has returned to the Web site. You are in charge of deciding whether we know anything about you. But the more you tell us about yourself, the more we can help you find information or products you want.
Most browsers are initially set up to accept
cookies. You can reset your browser to refuse all cookies or indicate when
a cookie is being sent. However, note that some parts of the The Company Store® website and its functionality and links will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you may have difficulty completing shopping transactions, entering giveaways, or creating your personal profile. You can order your browser to accept all cookies or to alert you every time a cookie is offered. Then you can decide whether to accept one or not. If you want to control which cookies your computer accepts, just follow the instructions for your particular Internet browser system located at http://www.microsoft.com/term/privacy.htm.
Your E-mail address — Do We Know It ?
Your E-mail address and other personally identifying
data about you is known to The Company Store® only when you voluntarily submit it to The Company Store® We collect your e-mail address only if you post a message to us, if
you communicate with us via e-mail, if you ask us to communicate with you
by e-mail such as for a confirmation of your order or shipment advice, or
if you volunteer it for any reason, such as survey information and/or site
registration, or sign-up for a Newsletter, and if you started but did not complete an order.
Your E-mail address — What Do We Do With It ?
If you begin to place an order from this
website, and if you have at any time given us your e-mail address, we will use your e-mail address
not only to communicate with you about the status of your order but also
to send you our own e-mails regarding special sales, exclusive offers, and
other valuable promotions that we think will interest you.
If you enter one of our giveaways, Tel.e.Friend® about one of our products, or sign up for one of our Newsletters and give us your e-mail address, we will use your e-mail address not only for the purpose it was submitted, but also to send you e-mails regarding our own special sales, exclusive offers, and other valuable promotions that we think will interest you.
Like many other online merchants, we participate in cooperative database services which assist us in the matching of offline and online purchasing behavior, and marketing analysis, so that participants can better analyze and understand the differences and tendencies of print catalog purchasers and website visitors, and so that we can maximize the benefit of postal mail and e-mail we send to you. This sharing of information allows us and other interested parties to make future marketing efforts more efficient. These cooperative database services and their participants, however, have no right to use your e-mail address to send you e-mail. At any time, the only person who will e-mail you is us.
If you would prefer not to receive emails from us regarding special sales and exclusive offers, click here.
If you would prefer not to receive emails regarding the status of your order, click here.
Personal Information Other Than Your E-mail Address.
Your California Privacy Rights The Company Store® has
a policy of not disclosing the personal information of our customers to third
parties for their own direct marketing purposes if our customers have exercised
their option to prevent that information from being disclosed to third parties
for such purposes. The following paragraphs explain what we do with your personal information and how you can
prevent it, or simply click here to change your privacy
preferences.
We use your shipping and payment
address, and the address you give to us when you "register" your profile with us, to send you our print catalog and catalogs of our participating
third-party merchants and affiliated companies which we feel will be of
interest to you, all by postal mail.
If you have given us your telephone number, when registering your profile with us or when ordering merchandise from us, we may use your telephone number to reach out to you to follow up on your order of merchandise, including follow-up marketing. We do not share your telephone number with any outside parties for any purpose whatsoever.
We indefinitely maintain all of the information you give to us, to help us serve you better and to understand our customers and their purchasing patterns over time. Any payment information that is maintained by us is masked to keep it protected in the unlikely event of unauthorized breaches of security.
We share your name, address and purchase information directly with select merchants who are marketing affiliates of ours. We use this information to match against our own offline catalog information (available from our records and other sources, such as demographic information and past purchase history) and we allow our marketing affiliates to use this information to match against their own offline information (available from their records and other sources, such as demographic information and past purchase history). This sharing of information allows us and other interested parties to make future marketing efforts more efficient. It may be used by our select marketing affiliates to send you offers of interest, by regular postal mail.
If at any time we are required to share your full credit card information with marketing affiliates so they can bill you for a product or service, you will be made aware at the time of offer that the product or service is being provided directly by that vendor and we will clearly ask for your consent to make that transfer of your credit card information through secure transmission.
Like many other online merchants, we participate in cooperative database services which assist us in the matching of offline and online purchasing behavior so that participants can better analyze and understand the differences and tendencies of print catalog purchasers and website visitors and we can maximize the benefit of postal mail and e-mail we send to you if you have signed up with us to receive postal mail or e-mail. It may be used by other cooperative database participants to send you offers of interest, by postal mail.
Lastly, we do not currently rent e-mail addresses to outside parties or allow any outside parties to use them for e-mailing purposes.
If you prefer that we do not include you in lists of information we share with others, click here.
Opt-Out of Future Catalogs.
If you have requested a catalog from us, or have
purchased from us at any time, we will send you one of our catalogs. If for
any reason you no longer wish to receive catalogs from The Company Store® by postal mail, click here,
Correction of Your Personal Profile.
You can always edit or correct any personal
information you give The Company Store® by writing to us at: custserv@thecompanystore.com.
Shopping Analysis Provided by Third Party.
The Company Store® uses a number of third party data gathering and analysis services, which aggregate information into broad categories to help us provide you better products, services, and improved websites. We refer to them here as our "Data Compilers". Our Data Compilers are contractually bound to keep our visitors’ and customers’ data absolutely secure and confidential, and only to analyze the information they have access to by the software we license from them and return it back to The Company Store®. They have no rights to use this information for any purpose, match it against any other information in their possession, nor transfer or disclose this information to anyone other than to The Company Store®.
Customer Privacy During Tracking By Our Data Compilers.
Our Data Compilers have adopted privacy guidelines set by the Federal Trade Commission. The Company Store® relies on our Data Compilers and encourages you to learn more about our each of their Privacy Standards and any available opt-out choices by clicking here (Coremetrics), clicking here (Quigo), and clicking here (Atlas Solutions).
Access by The Operator of Our Affiliates Program
As a visitor to the The Company Store® site, you
may have arrived here through a link on one of our affiliate sites. Our
affiliates operate websites which they use to conduct a business or generate
revenues, and The Company Store® compensates its affiliates based upon any purchases made by
an affiliate-linked visitor to the The Company Store® site. The operator of our affiliates
program, Commission Junction, in providing its services to us, does not deal directly with
our customers. A visitor who clicks on a The Company Store® link located on an affiliate's
website is redirected, invisibly, through the website of Commission Junction, where its
technology automatically records the IP “address” of the browser used by the
visitor, but that address does not permit identification of the individual using
the browser. In addition, during such redirection, Commission Junction may place a
“cookie” on the hard drive of the visitor's computer through his or her Web
browser (See description of cookies above). Commission Junction does not have access to
data that identifies or permits the identification of any of The Company Store" customers or
visitors. The operator of our affiliates program encourages you to learn more
about its privacy standards by
clicking here.
http://www.cj.com/privacy.jsp
Access By the Operator of Our Security Monitor
As a visitor to The Company Store® site, the operator of our security monitor,
ScanAlert will have access to your activity here. This web site is tested and certified daily to pass
the FBI/SANS Internet Security Test. ScanAlert's security auditing technology allows the HACKER SAFE logo
to appear only when a web site's current security status meets the highest published government standards.
The access which we allow to ScanAlert for its HACKER SAFE service help protect you from identity theft and
credit card fraud. According to ScanAlert, “HACKER SAFE does not mean hacker proof. HACKER SAFE certification
cannot and does not protect any of your data that may be shared with other servers that are not certified
HACKER SAFE, such as credit card processing networks or offline data storage, nor does it protect you from
other ways your data may be illegally obtained such as non-hacker "insider" access to it. For more information
about the privacy policies of ScanAlert and HACKER SAFE, go to http://www.scanalert.com/Content.sa?page=privacy.
Access by Third Party Advertising Companies
From time to time, we may use third-party advertising companies to serve ads on our behalf across the Internet. In the course of serving advertisements to this and other sites, these companies collect information about your visits to our Web site, and your interaction with our ads. Any information that these third parties collect is completely anonymous, is in a non-personal aggregate format, and is shared for purposes of analysis and improvement of our site. For instance, they may keep track of how many of our ads you had seen before visiting our site. This is primarily accomplished through technology, including cookies and action tags (commonly referred to as Web Beacons or GIF tags), which we will place on various pages within our Web site. These third party advertising companies may, in turn, use information about your visits to this and other Web sites in order to provide ads about goods and services of interest to you. If you would like more information about the practices of our third party advertising contractors, if any, and to know how to contact them to advise them of your choices about not having your information used further, please click here.
Access By Other Corporate Entities
We share much of our data, including personally identifiable information about
you, with our parent company Hanover Direct, Inc., and its subsidiaries and
affiliated catalog and e-commerce companies. To the extent that you are not
already a customer of such entity, they will do nothing with the information
and will treat it at least as protectively as we treat the information we
have about you. If you are already a customer of such entity, they may use
this information to serve your needs better with respect to their merchandising,
promotion, and marketing. If you are a customer of another Hanover Direct catalog
company and prefer that we do not include you in lists of information we share with
one of our affiliated marketing companies which they may use for promotion
or marketing, please
click here.
It is possible that The Company Store® Hanover Direct, or its affiliated companies, or any combination, could
merge with or be acquired by another business entity. Should such a
combination occur, you should expect that The Company Store® would share some or all of your information in order to continue to
provide this The Company Store® shopping experience. You will receive notice of such event (to the extent it occurs) as provided
in the paragraph below entitled "Notice", and we will require that the new combined entity follow the practices disclosed in this Privacy Policy with respect to your personal information.
Problems
If at any time you have a question or dispute concerning
your visit here, your order transaction, or our compliance with this privacy
policy, you may contact us at custserv@thecompanystore.com. Please provide your first
and last name, order number, if any, and, if you have a question about our
merchandise, item number(s), and we will get back to you promptly. If we are
unable to resolve your complaint to your satisfaction, you may elect to proceed
to submit your complaint to an independent arbitrator to obtain an impartial
assessment of your case, in writing. Any such arbitration will be deemed
"conditionally binding", meaning that the decision of the arbitrator will be
binding upon The Company Store® if you elect to accept
the decision, and it will be binding upon you as well. If your dispute concerns
our compliance with this privacy policy, and if we are unable to resolve your
complaint to your satisfaction, you may elect to proceed with BBBOnLine"s
Privacy Policy Review Service by completing the BBBOnline complaint form.
To Residents of a European Union Member Country (EU Residents) - Re: The DMA Safe Harbor Program
If you are an EU Resident, your personal data in the
possession or control of The Company Store® is subject to the United States-European Union Safe Harbor Privacy
Principles, FAQ"s and other relevant EU documents (the "Safe Harbor"). Safe
Harbor Privacy Principles are made available by the U.S. Department of Commerce
on their website at http://www.export.gov/safeharbor/SHPRINCIPLESFINAL.htm. FAQs
and other relevant Safe Harbor documents are made available by the U.S.
Department of Commerce on their website at http://www.export.gov/safeharbor/.
If you are an EU Resident, in the event you are not
satisfied with the resolution by The Company Store® of any questions or complaints
you may have regarding your personal data in our possession, then you may
submit your questions and complaints to the Direct Marketing Association ("DMA")
Safe Harbor Enforcement Program as follows: e-mail: safeharbor@the-dma.org; mail: Safe Harbor Line, Direct Marketing Association, 1615 L Street, NW, Suite 1100, Washington, DC 20036, USA, Telecopier: 202-955-0085; Telephone: 202-861-2445.
Security.
The importance of security for all personally
identifiable information associated with our customers and visitors is of
utmost concern to us. We exercise great care in providing secure
transmission of your information from your PC to our servers.
Unfortunately, no data transmission over the Internet can be guaranteed to
be 100% secure. As a result, while we strive to protect your personal
information, The Company Store® cannot ensure or warrant the security of any information you transmit
to us or from our online products or services, and you do so at your own
risk. Once we receive your transmission, we make our best effort to ensure
its security on our systems. When your credit card information is transmitted to The Company Store®
we use industry standard, SSL (secure socket layer) encryption to ensure the security of your information. We also
have appropriate security measures in place in our physical facilities to
protect against the loss, misuse or alteration of information that we have
collected from you at The Company Store® Nothwithstanding the foregoing, due to the open nature of the internet, We do not guarantee the absence of theft, hacker activity, electronic or non-electronic tampering, or computer crime, and we hereby disclaim responsibility and liability for stolen information.
Disclaimer.
The Privacy
Policy adopted by The Company Store and all statements contained on this site about privacy and how we deal
with data supplied by visitors to this site are not intended to be a
contractual obligation of any kind and any such obligation is hereby
disclaimed. These statements constitute the present policy of The Company Store® as to which it will take reasonable measures to implement. Similarly
this Privacy Policy is not intended to be "advertising" or "advertising
claims." Rather it is intended to set forth our policy, including our
practices and intentions about how we conduct our business.
Notice
We may change this Privacy Policy from time to time. All changes to this policy which we deem material and which affect your personal identifiable information, are effective only after we provide you with at least thirty (30) days' notice of the changes by posting the changes here in Terms & Conditions for Use of Site and sending an e-mail to users who have provided us their e-mail address for this purpose. We provide you with thirty (30) days' notice to give you the opportunity to notify us if you do not agree to the changes we highlight to you in our e-mail notice. Our e-mails will always remind you that you have the opportunity to inform us of your preferences, and will alert you how to inform us of your preferences by such e-mails and through this Privacy Policy. If we make any changes which have no effect upon the collection of your personal information (i.e., revisions to our access and access of third parties to your activities here on an anonymous basis only), then you will not receive an e-mail notification of the change. Such changes will become effective five (5) days after we post the revision to our Privacy Policy on this site.
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