How to Shop at The Company Store® Website
How do I find the product(s) I'm looking for?
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How do I add multiple items to my shopping cart at the same time?
At The Company Store, we are excited to announce our new, super-easy way to order online! You can now order one or all of the items available on a product page at the same time. Next to each available item is a check box; just click your cursor in the check box and a check will appear. The quantity for each item is defaulted to 1, but the item won't be added to your cart unless you've put a check in the check box. Don't forget to select the style, color or pattern (when applicable)! When you've checked all of the items you're interested in, just click on "add to cart", and all of the checked items will be put into your cart at once! At that time we will check current availability and let you know when to expect your selection(s).
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Can I order online from my catalog?
If you've received our catalog and have your item numbers available, you can go to our Catalog Quick Order page to place your order. Type the requested information into the appropriate boxes, and click on "add to cart". Then continue shopping until you are ready to check out. If you would like a copy of our catalog, click here.
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I saw a product in your catalog but don't see it on your Web site. Can I still order it?
Yes, you can. Simply follow the instructions noted above. If the item will not be available, we will notify you via email if you've provided an email address when checking out, or by postal mail if you have not given us your email address.
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Do I have to pay sales tax?
For phone, mail, fax or Internet orders, we must collect sales tax in the following states: NJ, VA and WI.
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How do I complete a purchase online?
When you're ready to complete your purchase, you can click on the "shopping cart" in the lower left-hand corner and follow instructions. The shipping charges and total order amount will be posted when you reach the checkout page.
At the end of your order, you'll receive a confirmation number; be sure to write this number down for future reference in the event you have a question about your order. You will receive an order confirmation via email if have provided us with a valid email address.
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Is shopping online at TheCompanyStore.com secure?
Unfortunately, no data transmission over the Internet can be guaranteed
to be 100% secure. As a result, while we strive to protect your personal
information, The Company Store?cannot ensure or warrant the security of any
information you transmit to us or from our online products or services,
and you do so at your own risk. Once we receive your transmission, we make
our best effort to ensure its security on our systems. When your credit card information is
transmitted to The Company Store?we use industry standard, SSL (secure socket
layer) encryption to ensure the security of your information. We also have
appropriate security measures in place in our physical facilities to protect
against the loss, misuse or alteration of information that we have collected
from you at The Company Store? Regardless
of the foregoing, due to the open nature of the internet, we do not guarantee
the absence of theft, hacker activity, electronic or non-electronic tampering,
or computer crime, and we disclaim responsibility and liability for stolen
information, except to the extent of the following commitment we make to you.
We are so confident in the security of our website that we guarantee
the safety of your personal information when you use your credit card to place
an order on our secure site. If you find unauthorized charges on your credit
card as a result of shopping on www.TheCompanyStore.com, you won't pay a penny.
Here's how it works:
Under the Fair Credit Billing Act, your
bank cannot hold you liable for any fraudulent charges in excess of $50.00. If
your bank does charge you the $50.00 fee, and the unauthorized charges resulted
through no fault of your own from purchases made at www.TheCompanyStore.com, we
will reimburse you the full amount of the liability, up to $50.00. You must
first notify your credit card provider in the manner required by the provider
if you believe unauthorized charges have appeared on your account.
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Can I order online without a credit card?
We currently can only accept online orders placed with a credit card, but we will be offering the ability to order online with a check, money order, smart cash or gift certificates in the near future. Stay tuned! If you are concerned with security, check out our security guarantee.
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Can I email, phone, fax or mail in my order?
No matter how you like to shop, placing your order with The Company Store is easy! Although we use a secure server to protect your personal information, we understand that not every customer is comfortable using a credit card online. You can also order by phone or TDD, or if you have a catalog, you can mail or fax your order to us.
Order by phone: Call our convenient toll-free phone number 24 hours a day, 7 days a week at 1-800-285-3696. You'll need to have your item numbers near by. For easiest ordering, add the items you're interested in to your shopping cart so everything you'd like to purchase is organized when you make the call!
Order by TDD: for the hearing impaired, call 1-800-990-8799, 24 hours a day, 7 days a week.
Order by fax: Fax your completed order form toll-free, anytime, to 1-800-238-0271. Please remember to include all items, pricing and shipping information on your order form. Also include daytime and evening telephone numbers so we can contact you if we have any questions about your order (we will not use your phone number for any other purpose).
IMPORTANT NOTE ON ORDERING VIA EMAIL: Please do not submit your order or any personal information, especially credit card information, via email. Email is not secure and your data can be exposed or intercepted rather easily. For this reason we do not accept orders via email.
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Can I save my shopping cart if I'm not ready to check out?
If your browser is set to accept cookies, your shopping cart will be saved automatically if you leave our site without completing a purchase (or if your browser or computer crashes). To retrieve your saved items, access our Web site from the same computer you used when you added the items to your cart, and click on the shopping cart link in the bottom left area of any page on our site. You can read more about cookies below. In the future, we plan to add a "wish list" where you will be able to save your choices, gift ideas, and more. Stay tuned!
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What are cookies? What do they do?
Cookies are small bits of data that are sent by Web sites to your computer. They are usually stored on your hard drive in a text file (often called cookies.txt. All cookies that have been sent to your computer will be stored in the same file). Cookies are often used to remember individual visitors when they return to the site, and to remember or save items that have been added to the shopping cart (from the same computer where the cookies were placed). Cookies can not read your email address or any other personal information about you; nor can they read or see any files on your computer. Cookies can greatly enhance your online shopping experience and make the Web more fun to surf!
Not all sites use cookies, and those that do may set an expiration date on the cookie file. At The Company Store, we do not use expiration dates on our cookies, so if you return to our site a month later, your items will still be in your cart if you have not completed the purchase!
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How do I set my browser to accept cookies?
You can choose to set your browser to always accept cookies, to warn you before accepting a cookie, or to never accept cookies. If you plan to shop online a lot, you may want to set the browser to always accept cookies. Some sites use quite a few cookies so they can remember your preferences and offer customized content. As you surf their sites, you will be asked to accept cookies frequently if you have set your browser to warn you before accepting a cookie.
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